See Shipping Updates for all information regarding our current shipping schedule!

Fae Crate & Bae Crate Covid-19 Virus Shipping Updates. All new updates will be added to this blog post as we know them.
Below we have our current estimated shipping orders and timelines. Please note, these are estimates and are subject to change as the packing process continues. All Past Items Sale orders will be packed and shipped out in their respective months and on time, these are not expecting any delays!   

-Current Estimated Shipping Order-

This is our current estimated shipping schedule, please see below for further details. 
**These estimates are subject to change as the packing process moves along due to staffing and upcoming holidays.** 
For more information on the updated timeline please check each individual project listed below! 

FAE CRATE RETREAT HOLIDAY: 
The Fae Crate Team will be out from May 30th through June 10th for a Fae Crate Team Retreat. All emails received by Tuesday, May 28th by 12pm EST will be answered before leaving, but any remaining emails will be answered after returning from the retreat. Additionally, any tickets submitted during our Retreat timeframe will be responded to once we return starting on Monday, June 10th. Please allow a few days for our Customer Service Team to respond to your tickets. Any address changes sent during this timeframe will be entered and updated once we return.         
        
April Past Items Sale: Per our sales page orders are being shipped in during the 2-Month shipping window from May 1st - end of June. Orders have already started being shipped out!  
✨ May Crates: We have received these books and the first wave of orders were picked up today, 6/7. These will continue to be packed and shipped through next week. 
✨Gideon Testaments 
✨June Crates
✨Deal of Shadows 
✨Keri Lake


Shipping Updates:

MAY Crates 

**5/30/24** May books are still in transit to us, however, we did receive an update from our vendor that they are at port and waiting to be cleared. We are expecting them to arrive to us by early next week! Once they are received our Shipping Team will begin packing orders asap! So be on the lookout for your tracking emails. 
**6/7/24** We have received these books and the first wave of orders were picked up today, 6/7. These will continue to be packed and shipped through next week.
**6/13/24** The last wave of May orders are being picked up today! Tracking emails will be sent out accordingly, please remember it takes 24 to 48 business hours for tracking to update once picked up by USPS. 

Gideon Testaments 

**4/30/24** Per the sales page the estimated ship date for this set is May/June 2024. Our Vendor will be shipping these mid-May and we plan to ship these towards the end of June based on the shipping timeline. REFUND UPDATE: Our Team is currently processing refunds this week and this will take some time to go through them all.  
**5/7/24** All requests that were submitted to our Gideon Testaments Google Form have been processed! If you have not received your refund yet, please remember that refunds usually take 3-5 business days to be processed. We are currently estimating these to be shipped out after May Crates, but we will know more as we get closer. 
**5/20/24** We have sent out an Address Check for these editions to ensure any changes are entered by our Customer Service Team prior to our Retreat. Please reach out to our Customer Service Team at help@faecrate.com with your order number and updated shipping address. Reminder, per our sales page these were estimated ship in May/June 2024! These will still be on time and are currently estimated to ship out mid-June once we have received the books and after all May orders have been shipped.    
**5/30/24** These are still expected to be shipping out in June after May orders have been shipped. We will be sure to post another update once they have cleared customs and been received. 

June Crates 

**4/30/24** June Crates are scheduled to ship out during the last week of June. However, we will post another update as we get closer should this change.   

Deal of Shadows  

**4/30/24** Per the sales page the estimated ship date for this set is June/July 2024. Our Vendor is expecting these to ship to us mid-May and we are currently estimating these to ship in July. We will send another update as we get closer!   

Keri lake   

**4/30/24** Per the sales page the estimated ship date for this set is June/July 2024. We are currently estimating these to ship by the end of July, but will post another update as we get closer!    

We now offer DHL as a shipping option for our international customers for our Opus and Hangover Collections. Below is some information regarding DHL Shipping. 
Where does DHL Express NOT ship to?

DHL Express does not serve the following countries: Ascension, Bovet Island, Indian Ocean Territory, French Southern Territories, Heard & Mcdonald Islands, Pitcairn, Saint Pierre &, Miquelon, Tajikistan, Tristan Da Cunha, US Minor Outlying Islands (Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Island), and  Western Sahara

 

If you have any questions please reach out to our Customer Service Team at help@faecrate.com. The link below will also be able to provide further information regarding any closed shipping lanes, should there be any. 


You can read more about what countries are currently listed and USPS's policies here.