-Current Estimated Shipping Order-
We would also like to inform our Fae Fam that our Shipping Team has been experiencing high heat and air quality warnings due to wildfires. These issues have caused only some slight delays in our packing timeline, however, we are expecting to be able to pick back up within the next month.
✨Beneath the Mask: Our Team is currently prepping these orders and will begin packing and shipping them out in waves next week, 9/9.
✨August Crates
✨Clecanian
✨Storm of Secrets & Sorrow
✨A Dawn with the Wolf Knight
✨September Crates
Shipping Updates:
July Crates
**8/27/24** Orders have begun shipping out and will continue shipping out through the week!
**9/4/24** All order have been picked up and shipped out!
Beneath the Mask
**7/30/24** These are currently in transit to us! However, please remember that they still have to arrive to port and clear US Customs prior to arriving at our warehouse. We will be sure to post another update once they have cleared Customs and have a more accurate shipping timeline.
**8/22/24** These books have been received!! Once all July orders are shipped out our Team will begin packing this project. We will be sending out an address check next week, so be on the lookout! If your shipping address needs to be updated, please reach out to our Customer Service Team with your order number and new shipping address by Friday, August 30th!
**8/27/24** We have sent out an address check newsletter! If your shipping address needs to be updated please reach out to our Customer Service Team at help@faecrate.com with your order number and updated shipping address by August 30th at 5pm EST.
**9/4/24** Our Team is currently prepping these orders and will begin packing and shipping them out in waves next week, 9/9.
August Crate
**8/27/24** We sent out a Newsletter to all customers who purchased our August Crate. Unfortunately, one of our items were lost by UPS in the shipping process. The good news is we’re switching it up with a different large item, that will be themed after The Coven! This is already in production and since they are lighter (but still large) compared to the original item, they will be shipped via air to us. However, do note that it will have a production time on it. We’re now looking at shipping August Crates toward the end of September. We sincerely apologize for this delay and any inconvenience this has caused, but we did want to communicate with everyone what’s going on. Rest assured that once this item arrives, we will make August Crates the priority and ship out as soon as is possible!
Clecanian
**8/14/24** These are currently in transit to us! However, please remember that they still have to arrive to port and clear US Customs prior to arriving at our warehouse. We will be sure to post another update once they have cleared Customs and have a more accurate shipping timeline.
**8/27/24** This book set has been received by our Shipping Team! This book set was scheduled to ship out after August Crates, however, since the August Crates are experiencing a slight delay we will be shipping these out after Beneath the Mask orders are all packed. We will be sending out an address check newsletter once our Team begin packing Beneath the Mask, so be on the lookout!
Storms of Secrets and Sorrow
**8/27/24** We have received both Storms of Secrets and Sorrow along with the reprint of A Rain of Shadows and Endings! This project was scheduled to ship out in September after August Crates and our Clecanian Exclusive Book Set. While the August Crates are slightly delayed these books may be shipped out after Clecanian or after August Crates, depending on when our Team receives the new large item for the August Crate. We will be sure to post another update as we get closer!
A Dawn with the Wolf Knight
**8/27/24**We have received this exclusive edition! We are still estimating these to ship out in September, however, we will know an exact shipping time as we get closer. As it depends on when we receive the August item and ship out Storms of Secrets and Sorrow. We will be sticking to the shipping schedule as close as possible and will post updates as we know more!
We now offer DHL as a shipping option for our international customers for our Opus and Hangover Collections. Below is some information regarding DHL Shipping.
Where does DHL Express NOT ship to?
DHL Express does not serve the following countries: Ascension, Bovet Island, Indian Ocean Territory, French Southern Territories, Heard & Mcdonald Islands, Pitcairn, Saint Pierre &, Miquelon, Tajikistan, Tristan Da Cunha, US Minor Outlying Islands (Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Island), and Western Sahara
If you have any questions please reach out to our Customer Service Team at help@faecrate.com. The link below will also be able to provide further information regarding any closed shipping lanes, should there be any.
You can read more about what countries are currently listed and USPS's policies here.