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Covid-19 Virus Updates

As you all know, a bunch of changes are happening in our world currently involving the COVID-19 virus. We want to go ahead and contact you all and prepare for any situation that may arise in the future. As of now, we are unsure how these changes will impact Fae Crate and Bae Crate as there is something new happening every day.


-Here's the gist of things as we know them-

The United States is currently under a National Emergency that was announced recently. Flights from outside of the United States are being cancelled and banned which will affect some of our shipments, though we are unsure of which. We have been notified by some of our vendors that their postal services are closing down shipments until the end of March and will let us know when they can ship their items out. As of right now- our vendors in China are still working on our products and other than delays in being backed up, none have been cancelled. Meagan, Brittany, and the entire team, are currently dealing with our states closing stores, gatherings, schools closing, etc. A good deal of our team are mothers who will have children at home while working until the end of March at the very least.

We are concerned with the possibility of North Carolina, where our fulfillment center is located, facing the same issues soon. If that happens, it will play as another factor in shipping. As we mentioned, this has not happened yet. Many of the changes that are coming into play are happening very quickly and we are just having to roll with the punches. If or when any of these happen- we will update you all accordingly. We are 100% wanting this entire process to be as clear and transparent as possible with you all.

What most of this means is we are playing a lot of shipping by ear. What we can promise you is that every Fae Crate and Bae Crate WILL ship no matter what. This is not a question of funds or purchasing the items- it is just a question of when these products will be made and received. We have never failed on shipping a box and we do not plan to start here or ever. We will be updating you all regularly on which crates we believe will be impacted. We won’t be sending out emails constantly unless something major happens. However, we will post to social media with updates as we have them. And this blog post will be updated each time something new comes up. 

We know this is a huge info dump and no one likes to read about delays, us more than anyone. We want these packages our team has worked on to reach your hands very badly. We will continue to be transparent as we have always been to make sure you always know what is happening with your packages. Please be patient with our Customer Service Team as we are receiving a higher influx of emails than normal. Replacements of damaged items may also take more time during the end of this month and April as we will have back to back packages going out and our fulfillment center is not a huge one.

We wish everyone health and safety during this time. Things are very serious and scary in our world right now and we will all get through it together.



Current Updates

August Fae crate

**8/6/20** We are currently waiting on a couple more items to arrive and once those have arrived these  boxes will be packed up and shipped out!
**8/26/20** We are still waiting on the last item but as soon as we have that these boxes will be packed up and shipped out!
**9/9/20** The last item is still making it's way to us unfortunately, but we hope to get these out the door as soon as possible! 
**9/22/20** These have been packed up and will be out the door tomorrow! You should already have your tracking information and if you do not, you can find that information in your order history. 

September bae crate

**8/26/20** The September Bae Crates are currently right on track! We are just waiting on the books and the last items to arrive and they'll be good to go! 
**9/9/20** We are currently right on track for these to be shipped out in their designated shipping time frame! 
**9/16/20** Everything is in for these boxes, but unfortunately a handful of the books arrived damaged. However, more copies are already on their way and we hope to have these shipped out within the next few business days!
**9/22/20** The replacement books are expected to be here any day now and our team has already started preparing these for shipping! You will receive an email notification as soon as tracking information is available.

Lost Book of the White

**9/9/20** We are currently just waiting on items to be released from customs, but those should be released any day now! As soon as we've received those we will have these packed up and shipped out! 
**9/22/20** Only one item hasn't made it to us yet! However, we should have that soon and an address reminder will be sent out via email once a set shipping date is known!

The Bridge Kingdom/The Traitor Queen

**9/9/20** The books are on their way and should be here soon! Due to shipping policies changing recently, these are taking just a bit longer to get through customs than planned. However, we are expecting these to arrive soon and will have them packed up as quickly as possible. 
**9/22/20** The books are still on their way to us unfortunately, but we are monitoring the situation and hope to have more information soon! 

To Sleep in a Sea of Stars

**9/9/20** We are currently just waiting on items to be released from customs, but those should be released any day now! As soon as we've received those we will have these packed up and shipped out! 
**9/22/20** A couple of the items are still on their way, but we are monitoring the situation and hope to have more information soon!

September Fae crate

**9/22.20** All items are in and we are just waiting on the books to arrive! The books are on their way and are expected to arrive any day!

International Boxes

**Added 4/22/20** 

There are multiple countries that are currently not accepting shipments or that we are unable to transport shipments to. If you're an international box is unable to accepted, USPS is marking them as Return to Sender. If we receive any boxes back , USPS has guaranteed that they will accept the package back for shipping once shipping lanes have reopened.


You can read more about what countries are currently listed and USPS's policies here.




8 comments

  • Is everything on track for the Empire of Gold to be shipped on time? If so, what is the estimated date? Thank you!

    Karen
  • It says that March crates shipped on 4/22 but I still don’t have it…

    Amy
  • Any news on the April Fae Crate?

    Helen
  • Thank you for the updates broken down by individual boxes, this answered my questions perfectly.

    Liz
  • What’s the sitch if you haven’t received a box from January…?

    Amanda

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