As you all know, a bunch of changes are happening in our world currently involving the COVID-19 virus. We want to go ahead and contact you all and prepare for any situation that may arise in the future. As of now, we are unsure how these changes will impact Fae Crate and Bae Crate as there is something new happening every day.
-Here's the gist of things as we know them-
The United States is currently under a National Emergency that was announced recently. Flights from outside of the United States are being cancelled and banned which will affect some of our shipments, though we are unsure of which. We have been notified by some of our vendors that their postal services are closing down shipments until the end of March and will let us know when they can ship their items out. As of right now- our vendors in China are still working on our products and other than delays in being backed up, none have been cancelled. Meagan, Brittany, and the entire team, are currently dealing with our states closing stores, gatherings, schools closing, etc. A good deal of our team are mothers who will have children at home while working until the end of March at the very least.
We are concerned with the possibility of North Carolina, where our fulfillment center is located, facing the same issues soon. If that happens, it will play as another factor in shipping. As we mentioned, this has not happened yet. Many of the changes that are coming into play are happening very quickly and we are just having to roll with the punches. If or when any of these happen- we will update you all accordingly. We are 100% wanting this entire process to be as clear and transparent as possible with you all.
What most of this means is we are playing a lot of shipping by ear. What we can promise you is that every Fae Crate and Bae Crate WILL ship no matter what. This is not a question of funds or purchasing the items- it is just a question of when these products will be made and received. We have never failed on shipping a box and we do not plan to start here or ever. We will be updating you all regularly on which crates we believe will be impacted. We won’t be sending out emails constantly unless something major happens. However, we will post to social media with updates as we have them. And this blog post will be updated each time something new comes up.
We know this is a huge info dump and no one likes to read about delays, us more than anyone. We want these packages our team has worked on to reach your hands very badly. We will continue to be transparent as we have always been to make sure you always know what is happening with your packages. Please be patient with our Customer Service Team as we are receiving a higher influx of emails than normal. Replacements of damaged items may also take more time during the end of this month and April as we will have back to back packages going out and our fulfillment center is not a huge one.
We wish everyone health and safety during this time. Things are very serious and scary in our world right now and we will all get through it together.
Click here for more information regarding the current situation of the COVID-19 virus. Please stay safe!
Current Updates
Iron fey Hangover recovery kit
All items have shipped but unfortunately, due to COVID-19, we were limited to shipping by sea and are currently waiting on the last few items to arrive.
**5/15/20** We have no update to the previous information on this box. Everything is on it's way to us but is untrackable until it reaches the US by boat. All shipping by plane from overseas has been halted, so all items were shipped by sea that were not already received. Only a couple of items are still in transit though.
**6/11/20** We are still waiting on the last two items but they are on their way! As soon as those have arrived, these boxes will be shipped out asap!
**6/17/20** The last item is expected any day now! An email will be going out 3-5 days prior to shipping.
**7/1/20** These have all shipped!
Audrey rose plushie
**6/11/20** These have arrived and we are currently just waiting on the boxes that are being packaged to be shipped out! May Fae Crates have been shipped and April Fae Crates are shipping out tomorrow. If the last June Bae Crate items arrive by the end of the week, those will go out first and then the Audrey Rose plushies. If those items do not come in this week, Audrey Rose plushies will be shipped out first!
**6/17/20** Right now these are planned to be shipped out after the Iron Fey Hangover Kits, or if the last June Bae Crate item arrives, after the June Bae Crate as well!
**7/1/20** These are currently being prepared for shipping and are expected to ship out next week after our fulfillment team get back from holiday!
**7/8/20** The Audrey Rose plushies are being picked up today and tomorrow and will be on their way to their new homes!
june bae crate
**6/17/20** Unfortunately due to an unexpected stall in shipping, we are still waiting on the last item to arrive. However, we have been assured that it is on its way and as soon as it arrives, we will have these packed up and shipped out.
**7/1/20** Due to shipping difficulties with the headband, we had to order another set and those are currently on their way to us and should arrive any day!
**7/8/20** These are currently expected to ship out next week!
june fae crate
**6/17/20** We are still waiting on a few items to arrive but so far they are looking to be right on track. These will be packed up after the previous boxes have been shipped!
**7/1/20** We are just waiting on the last item to arrive and hope to have these packed up and shipped out after the Audrey Rose plushies!
**7/8/20** The last item is still on its way to us, but as soon as that item has arrived these boxes will be shipped out. We are currently expecting these to ship after the June Bae Crates.
the Empire of gold hangover recovery kit
**6/17/20** Unfortunately, we've hit a slight snag with shipping for a few of the items for this box. We are still waiting on the plushies, dust jackets, and boxes to arrive. We are currently watching these and hope to have a more solid date for you soon!
**7/8/20** Items are still currently making their way to us! As soon as we have a shipping date for these, an email will be sent out to confirm shipping addresses!
july bae crate
**6/17/20** We've already started receiving the items for this box! The rest of the items are currently making their way here.
**7/1/20** All but the last item have arrived and this box is currently set to ship out right on time!
**7/8/20** The July Bae Crates will be shipping out by the end of the week!
International Boxes
**Added 4/22/20**
There are multiple countries that are currently not accepting shipments or that we are unable to transport shipments to. If you're an international box is unable to accepted, USPS is marking them as Return to Sender. If we receive any boxes back , USPS has guaranteed that they will accept the package back for shipping once shipping lanes have reopened.
You can read more about what countries are currently listed and USPS's policies here.
Is everything on track for the Empire of Gold to be shipped on time? If so, what is the estimated date? Thank you!
It says that March crates shipped on 4/22 but I still don’t have it…
Any news on the April Fae Crate?
Thank you for the updates broken down by individual boxes, this answered my questions perfectly.
What’s the sitch if you haven’t received a box from January…?