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Covid-19 Virus Updates

Fae Crate & Bae Crate Covid-19 Virus Shipping Updates. All new updates will be added to this blog post as we know them.
As you all know, a bunch of changes are happening in our world currently involving the COVID-19 virus. We want to go ahead and contact you all and prepare for any situation that may arise in the future. As of now, we are unsure how these changes will impact Fae Crate and Bae Crate as there is something new happening every day.


-Here's the gist of things as we know them-

The United States is currently under a National Emergency that was announced recently. Flights from outside of the United States are being cancelled and banned which will affect some of our shipments, though we are unsure of which. We have been notified by some of our vendors that their postal services are closing down shipments until the end of March and will let us know when they can ship their items out. As of right now- our vendors in China are still working on our products and other than delays in being backed up, none have been cancelled. Meagan, Brittany, and the entire team, are currently dealing with our states closing stores, gatherings, schools closing, etc. A good deal of our team are mothers who will have children at home while working until the end of March at the very least.

We are concerned with the possibility of North Carolina, where our fulfillment center is located, facing the same issues soon. If that happens, it will play as another factor in shipping. As we mentioned, this has not happened yet. Many of the changes that are coming into play are happening very quickly and we are just having to roll with the punches. If or when any of these happen- we will update you all accordingly. We are 100% wanting this entire process to be as clear and transparent as possible with you all.

What most of this means is we are playing a lot of shipping by ear. What we can promise you is that every Fae Crate and Bae Crate WILL ship no matter what. This is not a question of funds or purchasing the items- it is just a question of when these products will be made and received. We have never failed on shipping a box and we do not plan to start here or ever. We will be updating you all regularly on which crates we believe will be impacted. We won’t be sending out emails constantly unless something major happens. However, we will post to social media with updates as we have them. And this blog post will be updated each time something new comes up. 

We know this is a huge info dump and no one likes to read about delays, us more than anyone. We want these packages our team has worked on to reach your hands very badly. We will continue to be transparent as we have always been to make sure you always know what is happening with your packages. Please be patient with our Customer Service Team as we are receiving a higher influx of emails than normal. Replacements of damaged items may also take more time during the end of this month and April as we will have back to back packages going out and our fulfillment center is not a huge one.

We wish everyone health and safety during this time. Things are very serious and scary in our world right now and we will all get through it together.



Current Updates

Monthyly Box Update!

**8/22/21**  Due to the delays at ports and customs, one of the items that get held up the most is our physical boxes. Due to this and the combination of our box vendor having larger delays, which is being caused by the new wave of the virus, we have ordered plain boxes to be used for some of our monthly crates as not to hold any monthly boxes back more than they already are. These will be seen in a mixture of July and August crates (since these will be packed pretty close together) and possibly September depending on when we receive our new box order.

The EXCITING news is since this delay was already occurring, we decided to take this time to update our Fae Crate boxes! After 3 years, Fae Crates are getting an update! So our new shipment will be a Fae Crate box design you have never seen before. You can still expect our signature purple, but we are so excited for you all to see the new design! These box changes only apply to the monthly crates. Our special editions going out in the next weeks all still have their gorgeous and exclusive box designs!

We wanted to ensure that if our Center received all the items for the monthly crate, they were not being held due to the delayed box shipment. Similar to book orders, custom boxes take a while to get to us, so we wanted to make sure you all could get your crates as soon as possible!
Thank you again for how amazing you all have been, as we've been packing box after box back to back the last month to get all delayed crates out to you! We still see the back-to-back boxes happening for at least the next month with how many crates are being prepped to leave our Center, so be excited for even more to show up at your door! 

We Free the stars

**4/22/21** We have been made aware there was a sizing mishap regarding the dust jackets included and we sincerely apologize for this inconvenience! We are currently working with the publisher to have this issue resolved and will post updates to our social media pages and here once we have more information. An email will be going out to everyone who purchased the We Free the Stars Hangover Recovery Kit once a resolution has been made. 
**8/10/21** The dust jackets are currently being reprinted and once we have an estimated shipping out date for these we will post the information to our social media site and sent out a Newsletter . Thank you for your patience while we worked to get these jackets corrected and reprinted. 
**8/22/21** These have shipped! We should have these in soon and will ship them out once they are received. You will get an address check email right before we ship these out to confirm your address, so be on the lookout! 
**9/8/21** These are currently going through customs and once we have an update we will send out a Newsletter to all customers who purchased the kit to ensure their shipping address is correct. If you would like to go ahead and update your shipping address or check to see if it is correct, please reach out to our Customer Service Team at help@faecrate.com with your order number and the address you would like your dust jackets shipped to!

Blessed Monsters

**6/28/21** All kits were shipped out on Friday, 6/25. We are in the process of having the damaged dust jackets reprinted! Once the reprint is completed, we will send a second package to everyone who purchased a Blessed Monsters Mini Hangover Recovery Kit. At this time, we do not have an estimated date for when the reprinted dust jackets will arrive at our center, but we will continue to post updates. Thank you again for your incredible patience with us while we worked to get these out to you! 
**8/10/21** The dust jackets are currently being reprinted and once we have an estimated shipping out date for these we will post the information to our social media site and sent out a Newsletter . Thank you for your patience while we worked to get these jackets reprinted. 
**9/7/21** The dust jackets are being shipped to us! Once they clear customs and  are on the way to our Center we will then send out a Newsletter to all customers who purchased the kit to ensure their shipping address is correct. If you would like to go ahead and update your shipping address or check to see if it is correct, please reach out to our Customer Service Team at help@faecrate.com with your order number and the address you would like your dust jackets shipped to! 

Nichan Smile

**6/3/21** Just a reminder that while the book has been released, these were not expected to ship out till late June/early July, per our Sales Page.  
**6/28/21** These were originally scheduled to ship in late June/early July, with  shipping vessel delays happening, we are expecting these to ship mid to late July for the time being.
**7/9/21** Due to shipping vessel delays, we are now expecting these to arrive late July. Once those have been received by our fulfillment center we will be able to announce a shipping date! 
**7/21/21** Unfortunately, the special editions are still making their way to us. We will let everyone know once we receive them and when we expect the shipping date to be. We sincerely appreciate your patience during these times! 
**8/2/21** These are still intransit and we hope to have an update soon! 
**8/10/21** We have been informed the books have arrived at port! They are waiting to be cleared by customs, unloaded, and then picked up by the delivery company. Unfortunately, this process does take some time as there are delays with items clearing customs and being picked up by the delivery companies. But once we have confirmed the items have been picked up and are making their way to us we will be able to provide a shipping out date. 
**8/17/21** Unfortunately, we are still waiting on the books to clear customs!
**9/2/21** We are still waiting for the items to clear customs, but we are doing everything in our power to check for daily updates. We sincerely apologize for these delays, and appreciate all your patience while we wait to receive these beautiful editions! 
**9/8/21** We have received an update that the items have cleared customs!! The next step is for UPS to schedule pickup of the items. Once they are scheduled for pickup we should have an estimated delivery date.  The UPS pickup could take a few days or 1-2 weeks,  but as always we will continue to post updates as we receive them! 
**9/13/21** The books have been picked up by UPS and the tracking has already updated!! Once we have received these at our Center an address check email will be sent out. These will be packed and shipped out after all the Gods & Monsters Kits are shipped out! If you would like to update your address now, please reach out to our Customer Service Team at help@faecrate.com with your order number and your new shipping address.

Wings of Shadow

**7/21/21** These were scheduled to ship out two weeks after the books release date. Unfortunately, we are waiting on the last item to arrive at customs and then it will still need to clear before we receive an estimated arrival date. But once we have confirmation that the item is on the way to us we will be sure to post updates! 
**8/2/21** We are still waiting on the last item, but will continue to post updates! 
**8/12/21** Unfortunately we do not have any new updates but that we are monitoring the situation and will post as soon as have an update. 
**8/26/21** We have received shipping information and the last item should arrive soon! We've sent out a Newsletter for all customers to check their address associated with their Wings of Shadow Kits. If your address needs to be updated or you have any questions, please email our Customer Service Team at help@faecrate.com with your order number and the address you'd like the kit to be shipped to. 
Once the item has been received our Center will begin packing and shipping out these kits! 
**9/2/21** Our Center has received the last item and is currently working on packing and shipping these out! Once your order has been shipped you will receive an email with the tracking information! We cannot wait for you to receive these kits! 
**9/13/21** All of our Wings of Shadow Kits were shipped out in waves between Thursday and Friday, and tracking emails have been sent. Please remember that the tracking does not update until the package is scanned in by USPS, which can take 24 - 48 business hours. We cannot wait for you all to receive this kit! We are so blessed to have such amazing customers, and we sincerely appreciate all your patience and understanding through these times!

Gods & Monsters 

**7/21/21**In the preorder announcement, these were set to ship out in August and we are currently still on track for that. Once we have a definite shipping out date we will be sure to post updates.
**8/12/21** While these were expected to ship out in August we are experiencing delays with the last three items. These will most likely be shipping out in September.  We will continue to post updates as we have them. 
**9/2/21** We have received shipping information for the last items and they are expected to arrive soon! We will be sending out a Newsletter letting customers know to check the address associated with their Gods & Monsters Kits.  If your address needs to be updated or you have any questions, please email our Customer Service Team at help@faecrate.com with your order number and the address you'd like the kit to be shipped to. We expect these to be packed and shipped out once all the Wings of Shadow Kits are shipped! 
**9/8/21** Newsletter was sent out this afternoon, please send your address changes to our Customer Cervice Team within the next 72 hours as our Center will begin packing these up as soon as all the Wings of Shadow Kits are shipped out. 

August Fae Crate 

**8/17/21** We are currently waiting on the books and two other items to arrive at customs, be processed, and then shipped to us. Our Center is currently working on packing up the July Crates and then either the Nichan Smile Special Editions or the Wings of Shadow Mini Hangover Recovery Kits will be next. Unfortunately, it just depends on which items arrive to our Center first. Once we have more information on which box will be packed and shipped out next, we will be sure to continue to post updates!
**9/2/21** Our Center is currently working on packing and shipping out the Wings of Shadow Kits! We have received one of the two items we were waiting for, but unfortunately, we are still waiting on the books and the last item to arrive at customs. We will continue to post updates as we receive them, and thank you for your continued patience with us during this time! 
**9/8/21** We are still waiting on the book and the last item to arrive at customs. Unfortunately, ports have been overwhelmed and we have been seeing longer processing and wait times, but as soon as we have news on these we will post an update. 

Married To Magic 

**9/6/21** While we were expecting these to ship out during the month of September, we are not certain they will arrive in time due to the current shipping delays occurring across the board. We will be sure to post more information once we can confirm whether these special editions will be shipping out in time or will be delayed. Thank you for all your patience as we greatly appreciate it! 

International Boxes

**Added 4/22/20** 

There are multiple countries that are currently not accepting shipments or that we are unable to transport shipments to. If you're an international box is unable to accepted, USPS is marking them as Return to Sender. If we receive any boxes back , USPS has guaranteed that they will accept the package back for shipping once shipping lanes have reopened.


You can read more about what countries are currently listed and USPS's policies here.



Fae Crate & Bae Crate

8 comments

  • Is everything on track for the Empire of Gold to be shipped on time? If so, what is the estimated date? Thank you!

    Karen
  • It says that March crates shipped on 4/22 but I still don’t have it…

    Amy
  • Any news on the April Fae Crate?

    Helen
  • Thank you for the updates broken down by individual boxes, this answered my questions perfectly.

    Liz
  • What’s the sitch if you haven’t received a box from January…?

    Amanda

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