For all info on our shipping timeline, please check out our Shipping Updates page!

Fae Crate & Bae Crate Covid-19 Virus Shipping Updates. All new updates will be added to this blog post as we know them.
Below we have our current estimated shipping orders and timelines. Please note, these are estimates and are subject to change as the packing process continues. All Past Items Sale orders will be packed and shipped out in their respective months and on time, these are not expecting any delays!   

-Current Estimated Shipping Order-

This is our current estimated shipping schedule, please see below for further details. 
**These estimates are subject to change as the packing process moves along due to staffing and upcoming holidays.** 
For more information on the updated timeline please check each individual project listed below! 

CUSTOMER SERVICE REMINDER!
The Fae Crate Team was closed for the holidays. This is a reminder that any tickets and DMs sent during thhose times are being responded too. However, please allow a few days for our Customer Service Team to respond to your tickets. Any address changes sent during this timeframe will be entered and updated as well.

SHIPPING UPDATE
We do have a few changes in the shipping timeline. Our Shipping Team has been navigating the small backup in the packing timeline, however, we were unable to ship out the remaining October Past Items Sale Orders, The Storm of Secrets and Sorrow, and the Falling for Fables order prior to the holiday. 

We sincerely apologize for this delay! We do have some good news though, we are happy to announce that we have hired some new employees to our Shipping Team!! These new hires have already started and we are expecting January and February to have a lot of catch-up time. This means we expect our shipping timelines to shorten significantly!  

We appreciate your patience during this time! 
     
October Past Items Sale:  The last few October Past Items Orders are being shipped out this week. 
✨November Past Items Sale: Our Team has already started packing these orders and they will be shipping out in waves through to the end of the month. All orders will be shipped out by the end of January, keeping in line with our shipping timeline for these orders. 

August Crates:  We have received approval for our GPSR labels and the held EU orders will be shipped out by the end of the week (1/17). 

✨Storm of Secrets & Sorrow: The last wave of orders were shipped out on 1/10!     
✨November Crates: Our Team has already begun packing these orders and the first wave will be going out tomorrow, 1/15 and will continue through the week. 
✨Falling for Fables: Orders will be shipped after November Crates, and an address check newsletter has already been sent out.
✨Eternal Obsession
✨December Crates
✨Rule Breaker

Shipping Updates:

August Crate   

**1/7/25** The only orders that have not been picked up are those being shipped to any of the EU Countries. We are currently working with our EU Representative to ensure the correct label is approved prior to shipping these out. We do not want to ship out your orders until the information has been approved to ensure your orders are not lost or held longer than needed in customs. We should have these approved and ready to ship out soon, so please be on the lookout for your tracking to update.

Storms of Secrets and Sorrow   

**1/7/25** The first wave of orders was picked up today, 1/7! The remaining orders will all be completed by the end of this week. Please allow 24 to 48 business hours for your tracking to update.
**1/10/25**The last wave of orders were shipped out today, January 10th! Please allow 24 to 48 business hours for your tracking to update. 

November Crates   

**11/24/24** Monthly Crates are scheduled to ship out during the last week of each month. However, due to the projects that are scheduled prior to November Crates we are currently estimating these orders to be shipping out around mid December. We will be sure to post another update as we get closer! 
**12/17/24** Due to the small backup our Shipping Team has been navigating these orders will be shipped in January/February 2025. We sincerely apologize for the delay and any inconvenience this has caused. We do have some good news though, we are happy to annouce that we are hiring some new employees to our Shipping Team! These new hires will begin in January and we are expecting January and February to have a lot of catch up time. This means we expect our shipping timelines to significately shorten!
**1/7/25** Our Team will begin prepping the November Crates toward the end of this week and orders will be shipping out in waves starting next week! 
**1/14/25** Our Team has already begun packing these orders and the first wave will be going out tomorrow, 1/15 and will continue through the week. 

Falling for Fables   

**12/17/24** Due to the small backup our Shipping Team has been navigating these orders will be shipped in January 2025. We sincerely apologize for the delay and any inconvenience this has caused. We do have some good news though, we are happy to annouce that we are hiring some new employees to our Shipping Team! These new hires will begin in January and we are expecting January and February to have a lot of catch up time. This means we expect our shipping timelines to significately shorten!
**1/7/25** Orders will be shipped after November Crates, which will be after our Team completes Storm of Secrets and Sorrow orders. We will be sending out an address check this week. Please respond to the newsletter or email our Customer Service Team at help@faecrate.com if your shipping address needs to be updated. Reminder, shipping addresses can only be updated by our Customer Service Team once an order has been placed. 

Eternal Obsession   

**12/2/24**  While these exclusive editions were scheduled to ship out in November/December, unfortunately, our Team has been navigating a small backup in the packing timeline. 
We are currently estimating to ship this exclusive set out in January/February. This is a broad shipping timeline, but our Fae Crate Team does close at the end of December for the holidays, therefore, no orders will be going out at that time. Once we return from the holidays we will have a more definite shipping timeline and we will be sending out an Address Check Newsletter once we get closer. 
**1/7/25** Once our Team begin packing orders for the Falling for Fables Series we will be sending out an address check newsletter. We are currently expecting these to begin shipping out towards the end of January to early February, so be on the lookout for your address check newsletter! 

DECEMBER CRATES   

**1/7/25**  Monthly Crates are scheduled to ship out during the last week of each month. However, when December Crates were announced we stated that these would be shipping out in January due to the holiday season closures.  We are currently estimating these orders to be shipping out around early February, since our Team has been navigating a small packing delay. We will be sure to post another update as we get closer!  

Rule Breaker   

**12/2/24**  While these exclusive editions were scheduled to ship out in November/December, unfortunately, these are still in transit to us. Due to the slight delays we are currently estimating to ship this exclusive set out in January/February. This is a broad shipping timeline, but our Fae Crate Team does close at the end of December for the holidays, therefore, no orders will be going out at that time. Additionally, shipments may take longer than usual to clear customs once they arrive at port due to the holiday timeline. As soon as we have an estimated arrival date and shipping out date for this set we will be sending out an update! 
**1/7/25** We have received this special edition and we are estimating to ship these out after December Crates. We will be sending out an address check newsletter once we get closer, so be on the lookout! 

Stay A Spell   

**12/3/24**  While these exclusive editions were scheduled to ship out in December/January, unfortunately, these are still in production. Due to the slight delays we are currently estimating to ship this exclusive set out in February/March. This is a broad shipping timeline, but our Fae Crate Team has been navigating a small backup in the packing timeline. As soon as we have an estimated arrival date and shipping out date for this set we will be sending out an update! 

A Deal with a Demon  

**12/3/24**  While these exclusive editions were scheduled to ship out in December/January, unfortunately, these are still in production. Due to the slight delays we are currently estimating to ship this exclusive set out in February/March. This is a broad shipping timeline, but our Fae Crate Team has been navigating a small backup in the packing timeline. As soon as we have an estimated arrival date and shipping out date for this set we will be sending out an update! 

We now offer DHL as a shipping option for our international customers for our Opus and Hangover Collections. Below is some information regarding DHL Shipping. 
Where does DHL Express NOT ship to?

DHL Express does not serve the following countries: Ascension, Bovet Island, Indian Ocean Territory, French Southern Territories, Heard & Mcdonald Islands, Pitcairn, Saint Pierre &, Miquelon, Tajikistan, Tristan Da Cunha, US Minor Outlying Islands (Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Island), and  Western Sahara

 

If you have any questions please reach out to our Customer Service Team at help@faecrate.com. The link below will also be able to provide further information regarding any closed shipping lanes, should there be any. 


You can read more about what countries are currently listed and USPS's policies here.