Which brings us to this announcement:
We are so ecstatic to share that we will be switching to an IN-HOUSE FULFILLMENT WAREHOUSE! This means that this warehouse will only be for Fae Crate, and our dedicated team will be the ones who will pack your orders! What does this mean for us? To put it simply, your orders will be packed more quickly and will be going out as soon as they’re ready opposed to waiting to get through the pipeline!
-What Happens Next?-
✨Our current warehouse will be working their quickest to pack and ship some of your orders including the March Past Items Sale, January Fae Crates (currently being packed), The Nichan Smile, Rowan Plushies, and Of Wicked Blood/Of Tainted Heart orders.
✨ Simultaneously, our current warehouse will also be shipping everything else over to our new warehouse to ease up the transition and get it ready to ship the rest of your orders without a shipping gap between Centers. We expect to ship out boxes back to back at that point.
✨ We will also be pausing our monthly Past Items Sales to avoid adding extra strain on both our warehouses during this transition. We will be announcing its comeback once we’re ready!
We believe we’ll be having our boxes out really quickly once the transition is complete, so keep an eye out for shipping updates when the time comes.
We’re so excited about what this would mean not only for us but also for all of you! We also have a lot of fun things lined up to go along with our new Warehouse (including our rewards program and other exciting stuff 👀)! We know that this is going to be a complete game changer for Fae Crate and its customers. Thank you for all of your support and continued patience as we transition to this next milestone!
Please do not forget, flights from outside of the United States are returning to normal, but shipments are still being affected as the cost of flights are still exponentionally high. While not all of our shipments can be airshipped many are being shipped via sea. As we are not the only company experiencing these changes sea ports are seeing an increase in shipments coming in and out of the US ports. The ports can only receive and clear a certain amount of ships, containers, etc per day. The majority of our delays have incurred at the port as items must first be cleared, unloaded, and then go through actual US Customs to be cleared again before items can be scheduled for pick up. You can click here for more information that further explains the congestion ports are experiencing.
Shipping from New Warehouse:
**6/7/22** We received the last shipment of items from our previous Warehouse! Our Team is currently is currently unpacking the shipment and will begin packing A Spark Within the Forge immediately!
June PAst Items Sale
**6/20/22** There is a 2-MONTH SHIPPING WINDOW for all orders made during the June Past Items Sale to lessen the strain on shipping back to back. All orders will ship from July 1st until August 31st. While orders are usually shipped in order they are not guaranteed to be shipped out in order. During the shipping process the dust jacket replacements for our November book pick, Ilahara: The Last Myrassar, will also be shipped in the same timeframe. Please expect address check emails once these are ready!
JuLY PAst Items Sale
**8/5/22** There is a 2-MONTH SHIPPING WINDOW for all orders made during the July Past Items Sale to lessen the strain on shipping back to back. All orders will ship from August 1 until September 30th. While orders are usually shipped in order they are not guaranteed to be shipped out in order.
June Boxes
**8/4/22** These have all been shipped and tracking emails have been sent out!
The Maiden Ship & The Rightful Bearer
**5/12/22** These special editions were estimated to ship out in May/June. We are currently estimating these to be shipped out in July, as our tip in pages are still in transit to our book manufacturer. As soon as the tip-in pages are received the book will begin its final binding stages. Thank you for your patience and understanding! We will be sure to post more updates as we received them.
**6/22/22** Unfortunately, the tip-in pages have been stopped twice by customs and are still making their way to our vendor. Once they have been received by our vendor we will be sure to post updates.
**7/19/22** Unfortunately, these are still held in customs. We are continuously reaching out regarding the release of the tip in pages. We are hopeful they will be arriving at our manufacturer soon but will continue to post updates as we have them. Thank you for your patience!
**7/29/22** IMPORTANT UPDATE! -- For the Maiden Ship/Rightful Bearer, we had used a different postal service (due to shipping from a different country) than our normal one to ship the tip-in pages. Due to this, our vendor was having a hard time obtaining the tip-in pages since Customs is not releasing them. We have already reached out to them multiple times but to no avail. We totally apologize for this as we have not anticipated for this to happen at any point! Unfortunately, moving forward with the tip-in pages will involve a much lengthier process of tracing our steps back and re-shipping the tip-in pages again. As much as we want to do this, we also don’t want to cause further delays for you to receive your orders. If you purchased The Maiden Ship Set or The Rightful Bearer, an email was sent to the email associated with your order with more information regarding this situation and your options. If you have not received that email, please contact our team at help@faecrate.com and they will be happy to assist you.
July Boxes
**6/21/22** While these will not be shipped out the last week of July, the 20th - 28th, they will be shipped out as soon as all items are received. We are currently waiting on the last items to clear customs. Our shipping team is in the final packing stages of the May boxes and will immediately begin packing June orders. We will be sure to post updates as we receive them and once all items arrive we will send out an address check email.
**7/21/22**We are currently waiting on the last items to clear customs. Our shipping team currently packing the June boxes. Once all July items are received we will be sure to post an update and we will be sending out an address check email.
**8/5/22** The last item has cleared customs and is expected to arrive at our Warehouse next week. We sent out an address check this afternoon. If you have not received your address check email, please email our Customer Service Team at help@faecrate.com with your order number and new shipping address. Once this item arrives our team will begin packing these orders!
Wraith Kings
**6/8/22** These special editions were estimated to ship out in July. There is a possibility these will be shipped out in August, as our tip in pages are still in transit to our book manufacturer. As soon as the tip in pages are received the book will begin its final binding stages. Thank you for your patience and understanding! We will be sure to post more updates as we receive them.
**6/24/22** Our book manufacturer has received the tip in pages! These books are now in the final binding stages and once completed will be shipped to us. Thank you for your patience, and we will be sure to post another update once these are in transit to us.
**7/19/22** Our manufacturer has shipped these out to us! Reminder, these books will be shipped via sea and once they arrive at port they will still need to clear US Customs. We will be sure to post another update once they have cleared customs.
The Ilahara Dust Jacket Replacements
**5/3/22** These replacements have been printed and are currently in-transit to our new warehouse location! Once these are received, we will send an address check email to all customers who purchased a November 2021 Crate. We sincerely appreciate your patience while we work to correct these dust jackets!
**6/20/22** We have received these replacements and they will be shipped out in the same timeframe as the June Past Items Sale. We will be sendig out an address check email once they are ready, so be on the lookout!
**6/20/22** We have received these replacements and they will be shipped out in the same timeframe as the June Past Items Sale. We will be sendig out an address check email once they are ready, so be on the lookout!
Married to Magic/A Deal with the Elf King
**6/23/22** We have received the reprinted editions of A Deal with the Elf King! These will be shipped out at the same time as A Duel with the Vampire Lord. We will still be sending out a google form to all customers who purchased a December Seelie/Unseelie box and those who purchased the first run of A Deal with the Elf King from our Past Items Sale. However, it will be sent out closer to when these editions are expected to ship out. Thank you again for your patience!
A duel with the vampire Lord
**6/23/22** Unfortunately, due to unforeseen circumstances, there is a chance of a slight delay with the shipping of these exclusive editions. We at Fae Crate and the author wanted to make sure that everything is absolutely perfect and that took just a smidge more time than expected for this project. However, we are working hard to make that delay as small as possible! For more information regarding the delay, please click here to read our newsletter, which includes a letter from the author.
Aisling SeA
**7/19/22** These exclusive book sets are estimated to ship out in August. We are currently estimating these to arrive in late August, and ship out in early September! We will post another update once they have arrived and we will be sending out an address check email when these are.
International Boxes
**Added 4/22/20**
There are multiple countries that are currently not accepting shipments or that we are unable to transport shipments to. If you're an international box is unable to accepted, USPS is marking them as Return to Sender. If we receive any boxes back , USPS has guaranteed that they will accept the package back for shipping once shipping lanes have reopened.
You can read more about what countries are currently listed and USPS's policies here.