Flights from outside of the United States are becoming more frequent, but shipments are still being affected as the cost of flights have rose exponentionally. While not all of our shipments can be airshipped many are being shipped via sea. As we are not the only company experiencing these changes sea ports are seeing an increase in shipments coming in and out of the US ports. The ports can only receive and clear a certain amount of ships, containers, etc per day. The majority of our delays have incurred at the port as items must first be cleared, unloaded, and then go through actual US Customs to be cleared again before items can be scheduled for pick up. You can click here
for more information that further explains the congestion ports are experiencing.
Please note, while many country's, states, companies, schools, etc have been opening back up there is still an on-going pandemic. A good deal of our team are mothers who have children returning back to school. As many of you know children returning back to school does put those families at risk for testing positive. Unfortunately, some of our team's families have already tested positive for COVID-19, since school began. Everyone is recovering well and taking the necessary precautions to ensure they are staying safe.
Currently our fulfillment center is facing the same issues. They are short staffed due to COVID-19 related problems and packing is taking longer than it normally would with a full staff. We have more information below on which boxes these changes will be affecting. Many of the changes that are coming into play are happening very quickly and we are just having to roll with the punches. We are 100% wanting this entire process to be as clear and transparent as possible with you all.
What most of this means is we are playing a lot of shipping by ear. What we can promise you is that every Fae Crate WILL ship no matter what. This is not a question of funds or purchasing the items- it is just a question of when these products will be received. We have never failed on shipping a box and we do not plan to start here or ever. We will be updating you all regularly on which crates we believe will be impacted. We won’t be sending out emails constantly unless something major happens. However, we will post to social media with updates as we have them. And this blog post will be updated each time something new comes up.
We know this is a huge info dump and no one likes to read about delays, us more than anyone. We want these packages our team has worked on to reach your hands very badly. We will continue to be transparent as we have always been to make sure you always know what is happening with your packages. Please be patient with our Customer Service Team as we are receiving a higher influx of emails than normal. Replacements of damaged items may also take more time as we have been sending back to back packages out and our fulfillment center is not a huge one.
We wish everyone health and safety during this time. Things are very serious and scary in our world right now and we will all get through it together.