As you all know, a bunch of changes are happening in our world currently involving the COVID-19 virus. We want to go ahead and contact you all and prepare for any situation that may arise in the future. As of now, we are unsure how these changes will impact Fae Crate and Bae Crate as there is something new happening every day.
-Here's the gist of things as we know them-
The United States is currently under a National Emergency that was announced recently. Flights from outside of the United States are being cancelled and banned which will affect some of our shipments, though we are unsure of which. We have been notified by some of our vendors that their postal services are closing down shipments until the end of March and will let us know when they can ship their items out. As of right now- our vendors in China are still working on our products and other than delays in being backed up, none have been cancelled. Meagan, Brittany, and the entire team, are currently dealing with our states closing stores, gatherings, schools closing, etc. A good deal of our team are mothers who will have children at home while working until the end of March at the very least.
We are concerned with the possibility of North Carolina, where our fulfillment center is located, facing the same issues soon. If that happens, it will play as another factor in shipping. As we mentioned, this has not happened yet. Many of the changes that are coming into play are happening very quickly and we are just having to roll with the punches. If or when any of these happen- we will update you all accordingly. We are 100% wanting this entire process to be as clear and transparent as possible with you all.
What most of this means is we are playing a lot of shipping by ear. What we can promise you is that every Fae Crate and Bae Crate WILL ship no matter what. This is not a question of funds or purchasing the items- it is just a question of when these products will be made and received. We have never failed on shipping a box and we do not plan to start here or ever. We will be updating you all regularly on which crates we believe will be impacted. We won’t be sending out emails constantly unless something major happens. However, we will post to social media with updates as we have them. And this blog post will be updated each time something new comes up.
We know this is a huge info dump and no one likes to read about delays, us more than anyone. We want these packages our team has worked on to reach your hands very badly. We will continue to be transparent as we have always been to make sure you always know what is happening with your packages. Please be patient with our Customer Service Team as we are receiving a higher influx of emails than normal. Replacements of damaged items may also take more time during the end of this month and April as we will have back to back packages going out and our fulfillment center is not a huge one.
We wish everyone health and safety during this time. Things are very serious and scary in our world right now and we will all get through it together.
Click here for more information regarding the current situation of the COVID-19 virus. Please stay safe!
Current Updates
February Fae Crate
**3/1/21**We are currently waiting on the last items to arrive, which we hope will be within the next week or two. We will post updates once those items have arrived! Please be sure your address is up to date! If you are unsure, you can contact our Customer Service Team as they'd be happy to assist!
**3/15/21** While one item has finally been released, we are still currently playing the waiting game on a couple of others. We hope these will be released very soon and are so excited to get these amazing boxes out to you!
**3/24/21** We are only waiting on the last item to be released! We sincerely apologize for these delays and really appreciate your patience through these times!
**4/5/21** We have received an update that the last item has cleared customs and should be delivered this week. Once we receive confirmation from our center that the item has arrived these will be packed and shipped out following WFTS crates. You’ll receive an email once your February box is being shipped! Thank you again for your incredible patience with us while we were waiting to receive all of the items!
**4/12/21** We have received confirmation the last item has arrived at our Center! These are being prepped for shipping and tracking emails will be going out in 5-7 business days!
March Bae crate
**3/1/21** We have been informed that one of the two books included in this box is currently on backorder. We have been assured these will be on their way to us as quickly as possible. We will post updates as we receive more information! Thank you for your patience while we work to get all orders out!
**3/24/21** The book that was on backorder should be shipping out to us very soon! We've received all items, so once we receive the books, crates will be packed and shipped out!
**4/5/21** The backordered books have been shipped! Once we receive confirmation from our center we will be posting when they will be prepped and shipped out. It all depends on if they will be received before the last February Fae Crate item. Either way we have progress and promise these will be packed and shipped out very soon.
**4/12/21** We have received the backordered books! These will be shipped out following the February Fae Crate boxes. You will receive an email once your March Bae Crate box is being shipped! If you need to update your address, now would be a perfect time. You can send your order number along with your new shipping information to help@baecrate.com.
March fae crate
**3/24/21** We are waiting on a few items to be released from customs, but we see movement! One item should arrive by Friday, and the others shouldn't be too far behind.
**4/5/21** We have been seeing movement with items! We are currently only waiting on three items to be released from customs. We sincerely apologize for the delays that have been occurring but want to say thank you for your patience and support through this process.
**4/12/21** We are still waiting on items to be released from customs and will continue to post updates as we receive them!
May Fae Crate Item Change
**4/8/21** Earlier in the week, we announced that we would no longer be including certain fandoms moving forward. Unfortunately, past months like April and March were not able to be changed, as those items have already been purchased. But we were able to switch the fandom item for the May Crates! After talking with one of our incredible May artists, they were able to accommodate the last minute commission! While this item may be minor, it is important, as it will be the first of a new collection series! We want to make sure you all loved the item and fandom, and we really want it to start with a strong foot forward. While changes on this commission are currently being made, the May Crates will be slightly delayed due to the item being completed and ordered later than they were originally planned. We felt having a different fandom to ensure our followers were comfortable and happy with the new collection was more important than keeping the shipping date on track. We are super excited to share this new collection with you and will be announcing it soon!
We Free the stars
**1/18/21** Our usual window is within two weeks after the book's release date, but at this time we are currently just waiting on the last few items to make it to us. However everything is currently in transit and at this point it's just a waiting game!
**1/25/21** We have not received another update yet, but as soon as we have that we will be announcing it!
**2/2/21** The items are being received, however we are still waiting on the last to arrive. We hope to have those in quickly and address verification emails will be sent out as soon as those are in!
**2/15/21**Updates are currently still the same, but we hope to have more information soon! Thank you so much for your patience as we work to get these boxes out to you as quickly as possible.
**3/3/21** We have had all items ready to pack but have been waiting for the books. Back in January we were placed on back order since the first print run did not have enough for our full order. Since then, the reprint has been pushed back a few times. We were just sent a new update today that the reprint was set back again to 3/16. We were told that reprints across the board with Macmillan has been delayed. We’ve been notified our order is being shipping from Bindery and we will receive tracking as soon as the books are finished. We are deeply sorry for the delay on these. We know it is frustrating and we are frustrated as well but will have these out to you as soon as possible! Thank you for how patient and understanding you’ve all been!
**3/26/21**Our copies were supposed to be shipped from the Bindery on the 16th. Ever since that date, we have been in constant contact with Macmillan and still have not received tracking on these books. We are pushing as hard as we can to get answers and will keep you updated every step of the way. We deeply apologize for these pushbacks as we know this was a January release, and we all want our packages.
In the meantime, if anyone wanted a refund, we will gladly do this if you do not want to wait for your crate. Please email us at help@faecrate.com with your order number and refund request, and we can get that taken care of for you. Any refunded crates will be released for sale at a date we shall announce in the future for those that missed out and may still want a crate!
These crates will be shipping no matter what; as we stated before, we are only awaiting the books from the publisher. Otherwise, thank you again for your incredible patience with us while we figure out what is going on!
**4/2/21** We have received the books and are preparing orders for shipment! An email has been sent out to those who have purchased the We Free the Stars Hangover Recovery Kit. If your address needs updating please reply to the email or send your order number along with your address information to help@faecrate.com. You should receive a separate tracking email within 5-7 business days after the address changing window has closed, which is Saturday evening. We cannot wait to have these kits in your hands. We hope you love your items as much as we do!
Winged commander plushie
**2/9/21** Just a reminder that these are currently expected to ship out late February/early March! As soon as these are ready to go out, emails will be sent out.
**3/10/21** These are expected to arrive any day now by sea! Once they are in, we'll have them right out the door.
**3/15/21** The Winged Commander plushies are currently in customs in the US, and we anticipate these being released very soon. Once these are on their way to us, and we have a set delivery date, we will email customers to confirm your address is correct. Your order will ship 5-7 business days after that email.
**4/5/21** Unfortunately, our Winged Commander is still in customs. We hope he will be released soon, since we are seeing movement with other items.
**4/12/21** The Winged Commander has been released from customs, and we are seeing movement! Once these have been confirmed by our Center, they will be packed and shipped out after The Maiden Ship and The Lion of the Sea orders. We sincerely apologize for the delays that have been occurring but want to thank you for your patience and support through this process.
Maiden ship & lion of the sea
**2/9/21** Just a reminder that these are currently expected to ship out late March/early April! As soon as these are ready to go out, emails will be sent out.
**4/12/21** While these were expected to ship out late March/early April, they will be ready to ship out after the March Bae Crate! While items are finally being released from customs, our Center is working hard to ship out all our amazing orders! Thank you for your incredible patience with us while we work to get orders shipped out as fast as possible.
April Bae Crate
**4/12/21** While we have received many of our items for this month, we are still waiting on a couple of them to make their way to us and for the amazing special edition books to be released from customs. We will continue to post updates as we receive items!
Blessed Monsters
**2/9/21** Just a reminder that these are currently expected to ship out late April/early May! As soon as these are ready to go out, emails will be sent out.
International Boxes
**Added 4/22/20**
There are multiple countries that are currently not accepting shipments or that we are unable to transport shipments to. If you're an international box is unable to accepted, USPS is marking them as Return to Sender. If we receive any boxes back , USPS has guaranteed that they will accept the package back for shipping once shipping lanes have reopened.
You can read more about what countries are currently listed and USPS's policies here.
Is everything on track for the Empire of Gold to be shipped on time? If so, what is the estimated date? Thank you!
It says that March crates shipped on 4/22 but I still don’t have it…
Any news on the April Fae Crate?
Thank you for the updates broken down by individual boxes, this answered my questions perfectly.
What’s the sitch if you haven’t received a box from January…?