Which brings us to this announcement:
We are so ecstatic to share that we will be switching to an IN-HOUSE FULFILLMENT WAREHOUSE! This means that this warehouse will only be for Fae Crate, and our dedicated team will be the ones who will pack your orders! What does this mean for us? To put it simply, your orders will be packed more quickly and will be going out as soon as they’re ready opposed to waiting to get through the pipeline!
-What Happens Next?-
✨Our current warehouse will be working their quickest to pack and ship some of your orders including the March Past Items Sale, January Fae Crates (currently being packed), The Nichan Smile, Rowan Plushies, and Of Wicked Blood/Of Tainted Heart orders.
✨ Simultaneously, our current warehouse will also be shipping everything else over to our new warehouse to ease up the transition and get it ready to ship the rest of your orders without a shipping gap between Centers. We expect to ship out boxes back to back at that point.
✨ We will also be pausing our monthly Past Items Sales to avoid adding extra strain on both our warehouses during this transition. We will be announcing its comeback once we’re ready!
We believe we’ll be having our boxes out really quickly once the transition is complete, so keep an eye out for shipping updates when the time comes.
We’re so excited about what this would mean not only for us but also for all of you! We also have a lot of fun things lined up to go along with our new Warehouse (including our rewards program and other exciting stuff 👀)! We know that this is going to be a complete game changer for Fae Crate and its customers. Thank you for all of your support and continued patience as we transition to this next milestone!
Please do not forget, flights from outside of the United States are returning to normal, but shipments are still being affected as the cost of flights are still exponentionally high. While not all of our shipments can be airshipped many are being shipped via sea. As we are not the only company experiencing these changes sea ports are seeing an increase in shipments coming in and out of the US ports. The ports can only receive and clear a certain amount of ships, containers, etc per day. The majority of our delays have incurred at the port as items must first be cleared, unloaded, and then go through actual US Customs to be cleared again before items can be scheduled for pick up. You can click here for more information that further explains the congestion ports are experiencing.
Shipping from Current Warehouse:
The Quatrefoil Chronicles
**3/11/22** These editions were estimated to be shipped out during the month of March. These are currently in transit to us via sea and we are hoping to receive them by the time the previous boxes/kits scheduled prior have shipped. We will continue to post updates as we receive them!
**3/23/22** We are still waiting for these editions to arrive at port and then cleared by customs before they are shipped to our Center.
**4/12/22** We have received these special editions!! Our current Center will be packing these up after all the Rowan Plushies are shipped out. We will be sending out an address check email when we get closer.
**5/3/22** We will be sending out an address check email this evening to all customers who purchased Of Tainted Heart Special Edition or The Quatrefoil Chronicles Special Edition Set! If your shipping address needs to be updated please reach out to our Customer Service Team at help@faecrate.com with your order number and new shipping address.
**5/12/22** These are in their final packing stages! Once all orders are packed and ready to be shipped the tracking emails will be sent out. Please remember that tracking information takes 24-48 business hours to update as the postal service will be scanning these into their system.
**5/19/22** All orders have been shipped out and tracking emails sent! If you have any questions regarding your tracking information, please email our Customer Service Team at help@faecrate.com.
Shipping from New Warehouse:
Our current warehouse is in the process of shipping us all the items needed for these kits. We are not estimated a gap in shipping from the old warehouse to the new. But we want to keep you all informed that we are waiting for these items and as soon as they are received we will begin packing up kits!
A Spark Within The Forge
**2/8/22** Reminder, this graphic novel’s release is in February 2022, and we expect these kits to ship between February and March 2022. We are still hoping to get these out in February/March, though it depends on the time it takes our Center to pack the kits/boxes scheduled prior to these. If there is any delay we do not expect it to be large and will continue to post updates!
**3/9/22** As always, we want to be as transparent as possible with our customers and unfortunately, a piece of artwork included in this kit is taking longer than originally estimated. We are still waiting for the piece to be completed and then we will have the item produced. While this has pushed back our production time, we are still hoping to have these shipped out within the original shipping schedule as there are a few boxes/kits scheduled to ship out prior to these.
**3/9/22** As always, we want to be as transparent as possible with our customers and unfortunately, a piece of artwork included in this kit is taking longer than originally estimated. We are still waiting for the piece to be completed and then we will have the item produced. While this has pushed back our production time, we are still hoping to have these shipped out within the original shipping schedule as there are a few boxes/kits scheduled to ship out prior to these.
**3/23/22** The piece of artwork has been completed and is currently in production! Our vendor will be letting us know once the item is complete and when we can expect to receive it. As always, we will be sure to post all updates as soon as we have them.
*3/25/22* Our Laia Plushies included in this kit are experiencing the same delays as our Rowan Plushies. Our vendor informed us that unfortunately, the US Customs Department is backed up due to the influx of shipments that have been coming through since the LNY (Lunar New Year). Due to these delays, we have been informed these are not expected to clear customs until early/mid April. We expected to be ready to ship out these kits once the plushies arrive! We sincerely apologize for the delays; unfortunately, the influx of shipments from the LNY plus the recent world developments are causing backups at ports and an overflowing number of shipments on the ships once again. We will continue to post updates as we receive them!
**4/15/22** Our current Center will be shipping all the items to us and once received we will post an update followed by sending out an address check email, so be on the lookout! As soon as everything has been received we will begin packing these kits!
February Fae Crate
**2/23/22** While these will not be shipping out the last week of February, the 20th - 28th, we have many boxes scheduled prior to February. We're estimating to receive all items by the time those previous boxes have shipped. As always, once we have more information we will be sure to post updates! Thank you for your patience during these times!
**3/9/22** We are still waiting on a few items to be cleared by customs and then received by our Center. We are hopeful we will receive these items by the time the January boxes are shipped out. However, we will continue to post updates and information as always!
**3/23/22** We are still waiting for the few items and will be sure to post an update once they have cleared customs.
**3/25/22** At this time, our Center is currently packing the last few waves of orders from our February Past Items Sale. We are expecting to ship February boxes directly after January boxes based on our last items tracking.
**4/7/22**We previously stated the February boxes would be shipped after the January boxes; however, since the Nichan Smile Special Editions have arrived at our Center and the tracking for the Rowan Plushies has updated, we will be shipping kits/items in their original shipping order. After the Rowan Plushies are shipped, our Center will immediately begin packing the February Kits. We cannot wait for you to receive this kit! Please let us know if you have any other questions, as we'd be happy to help!
**3/9/22** We are still waiting on a few items to be cleared by customs and then received by our Center. We are hopeful we will receive these items by the time the January boxes are shipped out. However, we will continue to post updates and information as always!
**3/23/22** We are still waiting for the few items and will be sure to post an update once they have cleared customs.
**3/25/22** At this time, our Center is currently packing the last few waves of orders from our February Past Items Sale. We are expecting to ship February boxes directly after January boxes based on our last items tracking.
**4/7/22**We previously stated the February boxes would be shipped after the January boxes; however, since the Nichan Smile Special Editions have arrived at our Center and the tracking for the Rowan Plushies has updated, we will be shipping kits/items in their original shipping order. After the Rowan Plushies are shipped, our Center will immediately begin packing the February Kits. We cannot wait for you to receive this kit! Please let us know if you have any other questions, as we'd be happy to help!
**4/15/22** Our current Center will be shipping all the items to us and these will be schedule to ship either before of after the Spark Within the Forge Kits, depending on when items are received from our current Center.
**5/12/22** We received our first shipment from our previous warehouse! Our new Warehouse will be unloading items and begin packing the February boxes. Address check emails were sent out today. If your shipping address needs to be updated please reach out to our Customer Service Team at help@faecrate.com with your order number and new shipping address within the next 72 hours. Once shipping labels are printed we will be unable to change the shipping address.
**5/19/22** All February boxes have been picked up by USPS! Please remember that tracking information takes 24 to 48 business hours to update as the postal service will be scanning these into their system.
March Fae Crate
**3/23/22** While these will not be shipping out the last week of March, the 20th - 28th, we have many boxes scheduled prior to March. We're estimating to receive all items by the time those previous boxes have shipped. As always, once we have more information we will be sure to post updates! Thank you for your patience during these times!
**4/15/22** Our current Center will be shipping all the items to us as they receive them and these are scheduled to be packed after the February and Spark Within the Forge Kits!
**5/19/22** An address check newsletter was sent out today! Please email our Customer Service Team at help@facecrate with your order number and new shipping information if your address needs to be updated! The February boxes were picked up by USPS today and our team immediately went into prepping these kits for packing! Once all kits have been packed the tracking emails will be sent out.
April Fae Crate
**3/23/22** While these will not be shipping out the last week of April, the 20th - 28th, we have many boxes scheduled prior to April. We're estimating to receive the remaining items at our new Warehouse by the time those previous boxes have shipped and our Center will be shipping the few items they have to us. As always, once we have more information we will be sure to post updates! Thank you for your patience during these times!
Hunt Plushies
**5/3/22** These plushies were originally estimated to ship out in the month of May. Our Vendor has informed us that these plushies have left their facility and are in transit to us! We are hopeful to receive them during May; however, if there are any shipping delays, we will be sure to post updates as we receive them. While we have many boxes scheduled prior to these plushies, once they are received at our new Warehouse, we will send out an address check email and then prep them for shipment.
May Boxes
**5/3/22** While these will not be shipped out the last week of May, the 20th -28th, we are waiting on the last items to clear customs. We expect to have these last items in hand by the time the prior boxes are shipped out. Also, we have received the first shipment of items from our previous warehouse and our team is unloading and will be packing up kits as quickly as possible! We will be sure to post another update once the last items clear customs.
The Inadequate Heir
**5/3/22** These special editions were estimated to ship out in May/June. These are in transit to our new warehouse location and still on track. We will be sure to post updates if there are any delays or changes!
The Maiden Ship & The Rightful Bearer
**5/12/22** These special editions were estimated to ship out in May/June. We are currently estimating these to be shipped out in July, as our tip in pages are still in transit to our book manufacturer. As soon as the tip in pages are received the book will begin its final binding stages. Thank you for your patience and understanding! We will be sure to post more updates as we received them.
Married to Magic/A Deal with the Elf King
**3/30/22** After discussing this issue with our vendor, the first print run of A Deal with the Elf King was created slightly taller than our specified measurements. Our vendor is replacing the first print run due to their error. They are currently reprinting the correct size of A Deal with the Elf King; however, this process will take some time.
At this time, we have no estimated shipping date. However, our vendor will inform us once these special edition reprints have shipped. Once shipped out, we will be sending a google form to ALL customers who purchased a December Seelie/Unseelie box and those who purchased the first run of A Deal with the Elf King from our Past Items Sale. Only purchases from Fae Crate or our Archives Shop will qualify for replacement.
Reminder, those who purchased a Married to Magic Set from our recent sale have matching editions, and there are no height discrepancies! We will send the google form and an address check to the email associated with the order, so please be on the lookout! Thank you for your patience while we worked with our vendor to resolve this issue. We sincerely apologize for this mishap and the inconvenience this has caused!
The Ilahara Dust Jacket Replacements
**5/3/22** These replacements have been printed and are currently in-transit to our new warehouse location! Once these are received, we will send an address check email to all customers who purchased a November 2021 Crate. We sincerely appreciate your patience while we work to correct these dust jackets!
International Boxes
**Added 4/22/20**
There are multiple countries that are currently not accepting shipments or that we are unable to transport shipments to. If you're an international box is unable to accepted, USPS is marking them as Return to Sender. If we receive any boxes back , USPS has guaranteed that they will accept the package back for shipping once shipping lanes have reopened.
You can read more about what countries are currently listed and USPS's policies here.