Refund Policy

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Returns
Fae Crate does not accept any returns or exchanges for its products. Therefore, it does not issue any discounts, refunds or store credit.

Cancellations
Fae Crate does not accept cancellations for purchases already made at any time. You may cancel your subscription at any time through your account, but once a renewal or single purchase is processed we will not be able to cancel your order.

12, 6, and 3 month box purchases during Cyber Week sales are non-refundable due to the heavy discount offered. You may skip boxes you do not wish to receive and use the box credit towards another month.

Loss and Damages
Boxes sent on a tracked service are insured by our courier, therefore, we cover up to 100% of damages, but take each case on a case by case basis. If you have tracked shipping and your box has been marked as delivered but you have not received your box, you will need to make a claim with USPS via their website. In the event that your box has not been delivered due to an incorrect address/insufficient information, we will not issue a refund. We can only ship to the information provided. If you box was not delivered for another reason, contact us and we will review your claim and make a decision from there.

If your box has arrived damaged or items are missing, you have up to 15 days to notify us and begin a claim. You will be required to provide photographic evidence. Any claims submitted after 15 days will not be entitled to a replacement or refund. We use a case by case scenario of damaged items needing to be sent back to us prior to receiving replacements (at our cost, we shall provide you with a shipping label) such as our plushies and large items included in boxes.