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Covid-19 Virus Updates

Fae Crate & Bae Crate Covid-19 Virus Shipping Updates. All new updates will be added to this blog post as we know them.
As you all know, a bunch of changes are happening in our world currently involving the COVID-19 virus. We have continued to keep you all updated regarding the delays and changes that have occured over the past year and a half and we will continue to do so. While many of these changes are due to COVID-19, some are also due to government/customs changes and international shipping laws. We want to go ahead and contact you all and prepare for any situation that may arise in the future. As of now,  these changes are mostly affecting the shipping timeline of each box, but Fae Crate will ensure they are shipped out no matter what.


-Here's the gist of things as we know them-

Flights from outside of the United States are becoming more frequent, but shipments are still being affected as the cost of flights have rose exponentionally. While not all of our shipments can be airshipped many are being shipped via sea. As we are not the only company experiencing these changes sea ports are seeing an increase in shipments coming in and out of the US ports. The ports can only receive and clear a certain amount of ships, containers, etc per day. The majority of our delays have incurred at the port as items must first be cleared, unloaded, and then go through actual US Customs to be cleared again before items can be scheduled for pick up.  You can click here for more information that further explains the congestion ports are experiencing. 

 Please note, while many country's, states, companies, schools, etc have been opening back up there is still an on-going pandemic. A good deal of our team are mothers who have children returning back to school. As many of you know children returning back to school does put those families at risk for testing positive.  Unfortunately, some of our team's families have already tested positive for COVID-19, since school began. Everyone is recovering well and taking the necessary precautions to ensure they are staying safe. 

Currently our fulfillment center is facing the same issues. They are short staffed due to COVID-19 related problems and packing is taking longer than it normally would with a full staff.  We have more information below on which boxes these changes will be affecting. Many of the changes that are coming into play are happening very quickly and we are just having to roll with the punches. We are 100% wanting this entire process to be as clear and transparent as possible with you all.

What most of this means is we are playing a lot of shipping by ear. What we can promise you is that every Fae Crate WILL ship no matter what. This is not a question of funds or purchasing the items- it is just a question of when these products will be received. We have never failed on shipping a box and we do not plan to start here or ever. We will be updating you all regularly on which crates we believe will be impacted. We won’t be sending out emails constantly unless something major happens. However, we will post to social media with updates as we have them. And this blog post will be updated each time something new comes up. 

We know this is a huge info dump and no one likes to read about delays, us more than anyone. We want these packages our team has worked on to reach your hands very badly. We will continue to be transparent as we have always been to make sure you always know what is happening with your packages. Please be patient with our Customer Service Team as we are receiving a higher influx of emails than normal. Replacements of damaged items may also take more time as we have been sending back to back packages out and our fulfillment center is not a huge one.

We wish everyone health and safety during this time. Things are very serious and scary in our world right now and we will all get through it together.


Current Updates

Monthly Box Update!

**8/22/21**  Due to the delays at ports and customs, one of the items that get held up the most is our physical boxes. Due to this and the combination of our box vendor having larger delays, which is being caused by the new wave of the virus, we have ordered plain boxes to be used for some of our monthly crates as not to hold any monthly boxes back more than they already are. These will be seen in a mixture of July and August crates (since these will be packed pretty close together) and possibly September depending on when we receive our new box order.

The EXCITING news is since this delay was already occurring, we decided to take this time to update our Fae Crate boxes! After 3 years, Fae Crates are getting an update! So our new shipment will be a Fae Crate box design you have never seen before. You can still expect our signature purple, but we are so excited for you all to see the new design! These box changes only apply to the monthly crates. Our special editions going out in the next weeks all still have their gorgeous and exclusive box designs!

We wanted to ensure that if our Center received all the items for the monthly crate, they were not being held due to the delayed box shipment. Similar to book orders, custom boxes take a while to get to us, so we wanted to make sure you all could get your crates as soon as possible!
Thank you again for how amazing you all have been, as we've been packing box after box back to back the last month to get all delayed crates out to you! We still see the back-to-back boxes happening for at least the next month with how many crates are being prepped to leave our Center, so be excited for even more to show up at your door! 

Current Past Items SALE ORDERS!

**10/25/21**   Our Center will not begin shipping until after the sale closes on October 31st . Orders will be shipped out in waves over a 3-month period (until the last day of January) due to the high volume of orders, the upcoming holidays, and the multiple packages scheduled to be shipped out during this time as well. While orders are usually shipped in order they are not guaranteed to be shipped out in order nor are they guaranteed to be received by Christmas. Print-on-demand items are shipped from a printing facility separate from our Center. Print-on-demand items include shirts, mugs, and totes and these orders may ship early and separately.

We Free the stars

**4/22/21** We have been made aware there was a sizing mishap regarding the dust jackets included and we sincerely apologize for this inconvenience! We are currently working with the publisher to have this issue resolved and will post updates to our social media pages and here once we have more information. An email will be going out to everyone who purchased the We Free the Stars Hangover Recovery Kit once a resolution has been made. 
**8/10/21** The dust jackets are currently being reprinted and once we have an estimated shipping out date for these we will post the information to our social media site and sent out a Newsletter . Thank you for your patience while we worked to get these jackets corrected and reprinted. 
**8/22/21** These have shipped! We should have these in soon and will ship them out once they are received. You will get an address check email right before we ship these out to confirm your address, so be on the lookout! 
**9/8/21** These are currently going through customs and once we have an update we will send out a Newsletter to all customers who purchased the kit to ensure their shipping address is correct. If you would like to go ahead and update your shipping address or check to see if it is correct, please reach out to our Customer Service Team at help@faecrate.com with your order number and the address you would like your dust jackets shipped to!
**9/23/21** Both these and the Blessed Monsters jacket sets have arrived and are scheduled to be shipping along with/following The Nichan Smile orders. We will also send an address check email for these prior to shipping.
**10/25/21** The Nichan Smile orders are being packed and we will be sending out an address check email for the dust jackets soon! 

Blessed Monsters

**6/28/21** All kits were shipped out on Friday, 6/25. We are in the process of having the damaged dust jackets reprinted! Once the reprint is completed, we will send a second package to everyone who purchased a Blessed Monsters Mini Hangover Recovery Kit. At this time, we do not have an estimated date for when the reprinted dust jackets will arrive at our center, but we will continue to post updates. Thank you again for your incredible patience with us while we worked to get these out to you! 
**8/10/21** The dust jackets are currently being reprinted and once we have an estimated shipping out date for these we will post the information to our social media site and sent out a Newsletter . Thank you for your patience while we worked to get these jackets reprinted. 
**9/7/21** The dust jackets are being shipped to us! Once they clear customs and  are on the way to our Center we will then send out a Newsletter to all customers who purchased the kit to ensure their shipping address is correct. If you would like to go ahead and update your shipping address or check to see if it is correct, please reach out to our Customer Service Team at help@faecrate.com with your order number and the address you would like your dust jackets shipped to! 
**9/23/21** Both these and the We Free the Stars jacket sets have arrived and are scheduled to be shipping along with/following The Nichan Smile orders. We will also send an address check email for these prior to shipping.
**10/25/21** The Nichan Smile orders are being packed and we will be sending out an address check email for the dust jackets soon! 

Nichan Smile

**6/3/21** Just a reminder that while the book has been released, these were not expected to ship out till late June/early July, per our Sales Page.  
**6/28/21** These were originally scheduled to ship in late June/early July, with  shipping vessel delays happening, we are expecting these to ship mid to late July for the time being.
**7/9/21** Due to shipping vessel delays, we are now expecting these to arrive late July. Once those have been received by our fulfillment center we will be able to announce a shipping date! 
**7/21/21** Unfortunately, the special editions are still making their way to us. We will let everyone know once we receive them and when we expect the shipping date to be. We sincerely appreciate your patience during these times! 
**8/2/21** These are still intransit and we hope to have an update soon! 
**8/10/21** We have been informed the books have arrived at port! They are waiting to be cleared by customs, unloaded, and then picked up by the delivery company. Unfortunately, this process does take some time as there are delays with items clearing customs and being picked up by the delivery companies. But once we have confirmed the items have been picked up and are making their way to us we will be able to provide a shipping out date. 
**8/17/21** Unfortunately, we are still waiting on the books to clear customs!
**9/2/21** We are still waiting for the items to clear customs, but we are doing everything in our power to check for daily updates. We sincerely apologize for these delays, and appreciate all your patience while we wait to receive these beautiful editions! 
**9/8/21** We have received an update that the items have cleared customs!! The next step is for UPS to schedule pickup of the items. Once they are scheduled for pickup we should have an estimated delivery date.  The UPS pickup could take a few days or 1-2 weeks,  but as always we will continue to post updates as we receive them! 
**9/13/21** The books have been picked up by UPS and the tracking has already updated!! Once we have received these at our Center an address check email will be sent out. These will be packed and shipped out after all the Gods & Monsters Kits are shipped out! If you would like to update your address now, please reach out to our Customer Service Team at help@faecrate.com with your order number and your new shipping address.
**9/23/21** The Nichan Smile books have finally arrived at our center!!! We will send an address check email in the coming weeks and as soon as the Gods & Monsters Kits are out of the door, The Nichan Smile will be going next!
**10/14/21** We sent out the address check email yesterday evening! If your shipping address needs updating please respond to the email or reach out to our Customer Service Team at help@faecrate.com by Sunday, the 17th. Our Center will begin packing these up next week and once all orders are packed and shipped out then tracking emails will be sent out. 
**10/25/21** These are currently being packed and will be shipped out soon! Once your order has been shipped you will receive an email with the tracking information.

August Fae Crate 

**8/17/21** We are currently waiting on the books and two other items to arrive at customs, be processed, and then shipped to us. Our Center is currently working on packing up the July Crates and then either the Nichan Smile Special Editions or the Wings of Shadow Mini Hangover Recovery Kits will be next. Unfortunately, it just depends on which items arrive to our Center first. Once we have more information on which box will be packed and shipped out next, we will be sure to continue to post updates!
**9/2/21** Our Center is currently working on packing and shipping out the Wings of Shadow Kits! We have received one of the two items we were waiting for, but unfortunately, we are still waiting on the books and the last item to arrive at customs. We will continue to post updates as we receive them, and thank you for your continued patience with us during this time! 
**9/8/21** We are still waiting on the books and the last item to arrive at customs. Unfortunately, ports have been overwhelmed and we have been seeing longer processing and wait times, but as soon as we have news on these we will post an update. 
**9/23/21** Unfortunately, we are still waiting on the books and last item. Ports are still experiencing delays and congestion. We have included a link above that can provide more information regarding the delays. 
**10/5/21** Great news, the books and last item cleared customs and have arrived at our Center! Our Center will be packing and shipping these out after the Nichan Smile Special Editions and after all dust jacket replacements are shipped out. We will send out an address email check in the coming weeks, so be on the lookout. If you'd like to go ahead and update your shipping address for your August Crate, please reach out to our Customer Service Team at help@faecrate.com with your order number and the address you'd like the kit to be shipped to. 
**10/25/21** These are still scheduled to ship out after the replacement dust jackets! Once your order has been shipped you will receive an email with the tracking information. 

September Fae Crate 

**9/20/21** While these boxes are tentatively scheduled to ship out the week of the 20th - 28th, some of the items have unfortunately not yet arrived at customs. The delays have been increasing as ports are over whelmed and customs are taking longer to approve items, but as always we will continue to post updates for this box as we know more! Thank you for all your continued patience during these times.
**10/5/21** The books and items that we were waiting on have finally arrived at customs and cleared!! We expect all items to be received by our Center by the time the August Crates are ready to be shipped. These will be scheduled to ship out after the August boxes! 
**10/25/21** The last item arrived at our Center today! These are scheduled to be packed and shipped out after all August boxes. 

Married To Magic 

**9/6/21** While we were expecting these to ship out during the month of September, we are not certain they will arrive in time due to the current shipping delays occurring across the board. We will be sure to post more information once we can confirm whether these special editions will be shipping out in time or will be delayed. Thank you for all your patience as we greatly appreciate it!
**9/23/21** Unfortunately, we are still waiting on the special editions to be received at port. At this time, we do not have an estimated shipping date until they are received and clear customs. As soon as we have more information we will be posting another update! 
**10/25/21** We are still waiting for these special editions to be received at port. We are constantly keeping an eye on these items and will post an update as soon as we have more information. 

Bronzed Beasts  

**10/5/21** While we were expecting these to ship out during the month of October, we are still waiting for a few items to arrive at port. Reminder, once these arrive at port they will then need to be unloaded, cleared, and then picked up by UPS. Ports are still experiencing delays, but we are keeping a close eye on these items and will be sure to post updates as we receive them! 

October Fae Crate  

**10/12/21** While monthly boxes usually ship out during the 20th -28th of each month, the October boxes will, unfortunately, be delayed. Our Center is currently working on getting caught up with packing and shipping out the boxes and special editions that we have received! At this time either the October or the Bronzed Beasts Kits will be shipped out after the September boxes, this just depends on which box receives all its items at that time. As always we will continue to post updates as we receive them! 

International Boxes

**Added 4/22/20** 

There are multiple countries that are currently not accepting shipments or that we are unable to transport shipments to. If you're an international box is unable to accepted, USPS is marking them as Return to Sender. If we receive any boxes back , USPS has guaranteed that they will accept the package back for shipping once shipping lanes have reopened.


You can read more about what countries are currently listed and USPS's policies here.



Fae Crate & Bae Crate

8 comments

  • Thank you for the updates! If we ordered a one time monthly box (did not select a specific month) what should we expect on the shipping time? Will we just receive one of the boxes that updates were given for above?

    Bianca
  • Hi Amber! We sent out an email about the charm bracelet being swapped with the hand sanitizer. It might have gone into your spam.

    Here’s a link to that newsletter for you— http://sh1.sendinblue.com/acvm80cir9t7e.html?t=1584555940

    Fae Crate
  • On the February box for faecrate said we were supposed to get a charm bracelet. Was the hand sanitizer supposed to replace. I was scrolling through updates and saw nothing in their about it.

    Amber

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