August Crates ON SALE NOW! | See News & Updates for Corona Virus shipping delays

Covid-19 Virus Updates

As you all know, a bunch of changes are happening in our world currently involving the COVID-19 virus. We want to go ahead and contact you all and prepare for any situation that may arise in the future. As of now, we are unsure how these changes will impact Fae Crate and Bae Crate as there is something new happening every day.


-Here's the gist of things as we know them-

The United States is currently under a National Emergency that was announced recently. Flights from outside of the United States are being cancelled and banned which will affect some of our shipments, though we are unsure of which. We have been notified by some of our vendors that their postal services are closing down shipments until the end of March and will let us know when they can ship their items out. As of right now- our vendors in China are still working on our products and other than delays in being backed up, none have been cancelled. Meagan, Brittany, and the entire team, are currently dealing with our states closing stores, gatherings, schools closing, etc. A good deal of our team are mothers who will have children at home while working until the end of March at the very least.

We are concerned with the possibility of North Carolina, where our fulfillment center is located, facing the same issues soon. If that happens, it will play as another factor in shipping. As we mentioned, this has not happened yet. Many of the changes that are coming into play are happening very quickly and we are just having to roll with the punches. If or when any of these happen- we will update you all accordingly. We are 100% wanting this entire process to be as clear and transparent as possible with you all.

What most of this means is we are playing a lot of shipping by ear. What we can promise you is that every Fae Crate and Bae Crate WILL ship no matter what. This is not a question of funds or purchasing the items- it is just a question of when these products will be made and received. We have never failed on shipping a box and we do not plan to start here or ever. We will be updating you all regularly on which crates we believe will be impacted. We won’t be sending out emails constantly unless something major happens. However, we will post to social media with updates as we have them. And this blog post will be updated each time something new comes up. 

We know this is a huge info dump and no one likes to read about delays, us more than anyone. We want these packages our team has worked on to reach your hands very badly. We will continue to be transparent as we have always been to make sure you always know what is happening with your packages. Please be patient with our Customer Service Team as we are receiving a higher influx of emails than normal. Replacements of damaged items may also take more time during the end of this month and April as we will have back to back packages going out and our fulfillment center is not a huge one.

We wish everyone health and safety during this time. Things are very serious and scary in our world right now and we will all get through it together.



Current Updates

the Empire of gold hangover recovery kit

**6/17/20** Unfortunately, we've hit a slight snag with shipping for a few of the items for this box.  We are still waiting on the plushies, dust jackets, and boxes to arrive. We are currently watching these and hope to have a more solid date for you soon!
**7/8/20** Items are still currently making their way to us! As soon as we have a shipping date for these, an email will be sent out to confirm shipping addresses!
**8/6/20** We are just waiting on the last item to arrive and as soon as we have that, an email will be sent out regarding these boxes!  

August bae crate

**8/6/20** We are currently waiting on a couple more items to arrive and once those have arrived these  boxes will be packed up and shipped out!

International Boxes

**Added 4/22/20** 

There are multiple countries that are currently not accepting shipments or that we are unable to transport shipments to. If you're an international box is unable to accepted, USPS is marking them as Return to Sender. If we receive any boxes back , USPS has guaranteed that they will accept the package back for shipping once shipping lanes have reopened.


You can read more about what countries are currently listed and USPS's policies here.




8 comments

  • Thank you for the updates! If we ordered a one time monthly box (did not select a specific month) what should we expect on the shipping time? Will we just receive one of the boxes that updates were given for above?

    Bianca
  • Hi Amber! We sent out an email about the charm bracelet being swapped with the hand sanitizer. It might have gone into your spam.

    Here’s a link to that newsletter for you— http://sh1.sendinblue.com/acvm80cir9t7e.html?t=1584555940

    Fae Crate
  • On the February box for faecrate said we were supposed to get a charm bracelet. Was the hand sanitizer supposed to replace. I was scrolling through updates and saw nothing in their about it.

    Amber

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