Below we have our current estimated shipping orders and timelines. Please note, these are estimates and are subject to change as the packing process continues. All Past Items Sale orders will be packed and shipped out in their respective months and on time, these are not expecting any delays!
-Current Estimated Shipping Order-
This is our current estimated shipping schedule, please see below for further details.
**These estimates are subject to change as the packing process moves along due to staffing and upcoming holidays.**
Our Shipping Timeline has been slightly adjusted due to the January 2024 Winter Storm.
Our Shipping Timeline has been slightly adjusted due to the January 2024 Winter Storm.
Due to the winter storm that kept our Team out of the warehouse last week (1/15 - 1/19), there’s been a shift in our shipping schedule that will slightly affect the timelines we’ve set for the next few boxes and sets for a little while. Currently our Team is shipping back to back orders (currently finishing up Monsters & Muses) and will continue to do so until we’re fully caught up which may take some time due to a full week out of the warehouse meaning a full week shift to all projects for the next couple of months! Thank you to those who checked in on us. Our team is safe and we hope everyone else experiencing the winter storm in the past week!
For more information on the updated timeline please check each individual project listed below!
For more information on the updated timeline please check each individual project listed below!
✨February Past Items Sale: Orders from this sale have a 2-MONTH SHIPPING WINDOW for all orders and they will ship from March 1st until the last day of April 2024. These are being shipped in waves throughout the month.
✨March Crates: A Shipping Update Newsletter has been sent out to everyone who purchased this crate. Please scroll down for more information.
✨WITSEC: The last wave of orders are being picked up today, 4/8! Please allow 24 to 48 business hours for tracking to update.
✨April Crates: Currently being packed by our Shipping Team and tracking emails will go out accordingly once they are shipped out.
✨Duskwalker Brides
✨May Crates:
✨April Crates: Currently being packed by our Shipping Team and tracking emails will go out accordingly once they are shipped out.
✨Duskwalker Brides
✨May Crates:
Shipping Updates:
Tattered Curtains
**4/2/24** All Tattered Curtain Book Sets were shipped out on Friday, 3/29!
WITSEC
**3/27/24** We are sending out an address check for WITSEC this afternoon! Please reach out to our Customer Service Team at help@faecrate.com with your order number and updating shipping address by Sunday, March 31st evening.
**4/2/24** These are currently being packed by our Team and will be shipping out in waves! Tracking email will be sent out accordingly, so be on the lookout.
**4/8/24** The last wave of orders are being picked up today, 4/8! Please allow 24 to 48 business hours for tracking to update.
**4/2/24** These are currently being packed by our Team and will be shipping out in waves! Tracking email will be sent out accordingly, so be on the lookout.
**4/8/24** The last wave of orders are being picked up today, 4/8! Please allow 24 to 48 business hours for tracking to update.
March Crates
**3/5/24** As mentioned on our sales channel March boxes were scheduled to ship out during the last week of March. We are still estimating these to ship out during the month of March, however, due to the winter storm these may stretch into the first week of April. We will be sure to post another update as we get closer!
**3/20/24** Unfortunately, one of the vendors we were working with for the last item of this box has become unresponsive and has not shipped the product to us past their deadline to do so.
**3/20/24** Unfortunately, one of the vendors we were working with for the last item of this box has become unresponsive and has not shipped the product to us past their deadline to do so.
We have already found another vendor who can create the same item and ensure the quality is kept for this gorgeous item! However, this item is fairly large therefore, we do not want to ship out March Boxes without it. As soon as we receive the item we will be shipping these boxes out! We currently do not have an estimated shipping date, but once our new vendor ships the item out to us we will have more information and will send another update. We sincerely apologize for this delay and any inconvenience this has caused. Our Shipping Team is currently packing February Boxes and they will beginning packing Tattered Curtains in the meantime while we wait for the March item to arrive!
Rest assured that once this item arrives, we will make March crates the priority and ship out as soon as is possible. If you have any questions please reach out to our Customer Service Team at help@faecrate.com.
**4/8/24** We have an update from our new vendor and the last item is almost done with production and then it will be shipping out to us! To ensure no other boxes are delayed our Shipping Team will be moving forward with shipping out April crates, while we wait for the last March item. Once the item is received we will make March crates the priority and ship out as soon as possible.
**4/8/24** We have an update from our new vendor and the last item is almost done with production and then it will be shipping out to us! To ensure no other boxes are delayed our Shipping Team will be moving forward with shipping out April crates, while we wait for the last March item. Once the item is received we will make March crates the priority and ship out as soon as possible.
April Crates
**4/2/24** As mentioned on our sales channel April are currently scheduled to ship out during the last week of April. We are still estimating these to ship out on time, however, we will be sure to post any updates once we get closer.
**4/8/24** Our Shipping Team has finished packing all WITSEC orders and since we are unfortunately, still waiting on the last March item to arrive our Team will begin packing our monthly April Boxes! This is to ensure no other boxes are delayed while we wait for the last March item. Tracking emails will be sent out accordingly as our Team packs the April Boxes.
**4/8/24** Our Shipping Team has finished packing all WITSEC orders and since we are unfortunately, still waiting on the last March item to arrive our Team will begin packing our monthly April Boxes! This is to ensure no other boxes are delayed while we wait for the last March item. Tracking emails will be sent out accordingly as our Team packs the April Boxes.
Duskwalker Brides
**4/2/24** As mentioned on our sales channel the estimated ship date for the signed sets is April/May 2024 and Digitally signed sets will ship AFTER! (Signed tip in sets will have shipping priority and digital signature sets will ship afterwards and will have a shipping timeline closer to shipment.) These are still estimated to ship out on time and will be sure to post any updates as we get closer.
We now offer DHL as a shipping option for our international customers for our Opus and Hangover Collections. Below is some information regarding DHL Shipping.
Where does DHL Express NOT ship to?
DHL Express does not serve the following countries: Ascension, Bovet Island, Indian Ocean Territory, French Southern Territories, Heard & Mcdonald Islands, Pitcairn, Saint Pierre &, Miquelon, Tajikistan, Tristan Da Cunha, US Minor Outlying Islands (Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Island), and Western Sahara
If you have any questions please reach out to our Customer Service Team at help@faecrate.com. The link below will also be able to provide further information regarding any closed shipping lanes, should there be any.
You can read more about what countries are currently listed and USPS's policies here.