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Covid-19 Virus Updates

Fae Crate & Bae Crate Covid-19 Virus Shipping Updates. All new updates will be added to this blog post as we know them.
As you all know, a bunch of changes are happening in our world currently involving the COVID-19 virus. We want to go ahead and contact you all and prepare for any situation that may arise in the future. As of now, we are unsure how these changes will impact Fae Crate and Bae Crate as there is something new happening every day.


-Here's the gist of things as we know them-

The United States is currently under a National Emergency that was announced recently. Flights from outside of the United States are being cancelled and banned which will affect some of our shipments, though we are unsure of which. We have been notified by some of our vendors that their postal services are closing down shipments until the end of March and will let us know when they can ship their items out. As of right now- our vendors in China are still working on our products and other than delays in being backed up, none have been cancelled. Meagan, Brittany, and the entire team, are currently dealing with our states closing stores, gatherings, schools closing, etc. A good deal of our team are mothers who will have children at home while working until the end of March at the very least.

We are concerned with the possibility of North Carolina, where our fulfillment center is located, facing the same issues soon. If that happens, it will play as another factor in shipping. As we mentioned, this has not happened yet. Many of the changes that are coming into play are happening very quickly and we are just having to roll with the punches. If or when any of these happen- we will update you all accordingly. We are 100% wanting this entire process to be as clear and transparent as possible with you all.

What most of this means is we are playing a lot of shipping by ear. What we can promise you is that every Fae Crate and Bae Crate WILL ship no matter what. This is not a question of funds or purchasing the items- it is just a question of when these products will be made and received. We have never failed on shipping a box and we do not plan to start here or ever. We will be updating you all regularly on which crates we believe will be impacted. We won’t be sending out emails constantly unless something major happens. However, we will post to social media with updates as we have them. And this blog post will be updated each time something new comes up. 

We know this is a huge info dump and no one likes to read about delays, us more than anyone. We want these packages our team has worked on to reach your hands very badly. We will continue to be transparent as we have always been to make sure you always know what is happening with your packages. Please be patient with our Customer Service Team as we are receiving a higher influx of emails than normal. Replacements of damaged items may also take more time during the end of this month and April as we will have back to back packages going out and our fulfillment center is not a huge one.

We wish everyone health and safety during this time. Things are very serious and scary in our world right now and we will all get through it together.



Current Updates

March fae crate

**3/24/21** We are waiting on a few items to be released from customs, but we see movement! One item should arrive by Friday, and the others shouldn't be too far behind.  
**4/5/21** We have been seeing movement with items! We are currently only waiting on three items to be released from customs. We sincerely apologize for the delays that have been occurring but want to say thank you for your patience and support through this process. 
**4/12/21** We are still waiting on items to be released from customs and will continue to post updates as we receive them!
**4/22/21** We have received confirmation that one of the items has been released and will be arriving next week! After that we are only waiting on one more item to be released! Once we have an estimated arrival date for the last item we will post when these are expected to ship out! 
**4/30/21** We are only waiting on the last item for these crates! Our Center is working to pack and ship out The Maiden Ship and The Lion of the Sea followed by the Winged Commander, and March Fae Crates will be the next box ready to ship out after these!
**5/5/21** These will be shipping out the week of May 17th! Tracking emails will be sent out during that week too. 

May Fae Crate Item Change

**4/8/21** Earlier in the week, we announced that we would no longer be including certain fandoms moving forward. Unfortunately, past months like April and March were not able to be changed, as those items have already been purchased. But we were able to switch the fandom item for the May Crates! After talking with one of our incredible May artists, they were able to accommodate the last minute commission! While this item may be minor, it is important, as it will be the first of a new collection series! We want to make sure you all loved the item and fandom, and we really want it to start with a strong foot forward. While changes on this commission are currently being made, the May Crates will be slightly delayed due to the item being completed and ordered later than they were originally planned. We felt having a different fandom to ensure our followers were comfortable and happy with the new collection was more important than keeping the shipping date on track. We are super excited to share this new collection with you and will be announcing it soon!

We Free the stars

**4/22/21** We have been made aware there was a sizing mishap regarding the dust jackets included and we sincerely apologize for this inconvenience! We are currently working with the publisher to have this issue resolved and will post updates to our social media pages and here once we have more information. An email will be going out to everyone who purchased the We Free the Stars Hangover Recovery Kit once a resolution has been made. 

Winged commander plushie

**2/9/21** Just a reminder that these are currently expected to ship out late February/early March! As soon as these are ready to go out, emails will be sent out. 
**3/10/21** These are expected to arrive any day now by sea! Once they are in, we'll have them right out the door.
**3/15/21** The Winged Commander plushies are currently in customs in the US, and we anticipate these being released very soon. Once these are on their way to us, and we have a set delivery date, we will email customers to confirm your address is correct. Your order will ship 5-7 business days after that email.
**4/5/21** Unfortunately, our Winged Commander is still in customs. We hope he will be released soon, since we are seeing movement with other items.
**4/12/21** The Winged Commander has been released from customs, and we are seeing movement! Once these have been confirmed by our Center, they will be packed and shipped out after The Maiden Ship and The Lion of the Sea orders. We sincerely apologize for the delays that have been occurring but want to thank you for your patience and support through this process. 
**4/30/21** These are expected to ship out the week of May 10th! These will be packed and shipped out after The Maiden Ship and The Lion of the Sea orders! Please make sure your shipping address is up to date, if you are unsure you can contact our Customer Service Team at help@faecrate.com with your order number.
**5/5/21** These are being shipping out between Wednesday, May 12th through Friday, May 14th! Tracking emails will be sent out during those dates too! 

Maiden ship & lion of the sea

**2/9/21** Just a reminder that these are currently expected to ship out late March/early April! As soon as these are ready to go out, emails will be sent out. 
**4/12/21** While these were expected to ship out late March/early April, they will be ready to ship out after the March Bae Crate! While items are finally being released from customs, our Center is working hard to ship out all our amazing orders! Thank you for your incredible patience with us while we work to get orders shipped out as fast as possible. 
**4/30/21** These are being prepped and will be shipping out by the end of next week, May 7th! A tracking email will be going out within 3-5 business days.
**5/5/21** These are shipping out between today, the 5th through Friday, May 7th! Tracking emails have been sent! 
Unfortunately, we did discover in the packing process we do not have all the signed bookplates for these orders. We are so sorry for this! Micheline is currently working on signing more for us, and these will be sent out separately to any orders missing bookplates.
Since we did not want you to wait any longer for these orders, we decided this would be the best option. If you do not receive your bookplates, you will not need to contact our Customer Service Department in order to receive these replacement bookplates. We have a list of all orders missing bookplates and will ship these out as soon as we receive them. We do not have the exact date these are going out, but we anticipate it will be within 2-3 weeks. We sincerely apologize for this mishap, and we cannot wait for you received these beautiful editions!

April Bae Crate

**4/12/21** While we have received many of our items for this month, we are still waiting on a couple of them to make their way to us and for the amazing special edition books to be released from customs. We will continue to post updates as we receive items!
**4/22/21** Unfortunately, items are still being held by customs, once we see movement an update will be posted! 
**4/30/21** We are still waiting on items for this box. We are hoping these will all be in and ready to ship out after March Fae Crate boxes. 
**5/6/21** We have received all but two items for this box! One of the items was shipped via sea and will need to clear the seaport customs. Once the item clears customs, tracking will update, and then we will be able to provide an estimated shipping date for the last Bae Crate! We cannot wait for you to receive this box! 

April fae Crate

**4/23/21** While we have received many of our items for this month, we are still waiting on a couple of them to make their way to us.  We have been receiving items and our Center is working on shipping out the past boxes as fast as they can. We apologize for the inconvenience and delays that have occurred. We will continue to post updates as we receive items!
**4/30/21** Unfortunately, we are still waiting on items and will post more updates as we receive them! 
**5/6/21** We are only waiting on two items! One of the remaining items should arrive at our Center by Friday, May 10th. The last item had to be shipped via sea. Tracking will not update until the item clears seaport customs, but we will post updates once it has! 

Blessed Monsters

**2/9/21** Just a reminder that these are currently expected to ship out late April/early May! As soon as these are ready to go out, emails will be sent out. 
**4/22/21** While these were expected to ship out late April/early May, we are still waiting on a few items. The expected shipment will most likely be early/mid-May, but we will continue to post updates as we receive them! 
**4/30/21** We are receiving updates for the items included in this box.  Once we have all the items the shipment date is dependent on when the previous boxes are able to be shipped out.  More updates will be posted as we receive items. We apologize for the delays and our Center is working hard to ensure items are going out as fast as they can. 
**5/6/21** We have received all the items except for the Malachiasz Plushie and the beautiful dust jackets! They are both on their way to us but have not been released from customs.  Thank you for your continued patience and we will continue to post updates as we have them!

BLM Fundraiser Shirt

**4/22/21** The shirts are currently in the printing stage! We should have an expected ship out date for this soon. 
**5/6/21** These are in the final stages of production and will begin preparation for shipment over the weekend and begging of next week.! Tracking emails will be going out within 3-5 business days from Monday, May 8th.

International Boxes

**Added 4/22/20** 

There are multiple countries that are currently not accepting shipments or that we are unable to transport shipments to. If you're an international box is unable to accepted, USPS is marking them as Return to Sender. If we receive any boxes back , USPS has guaranteed that they will accept the package back for shipping once shipping lanes have reopened.


You can read more about what countries are currently listed and USPS's policies here.



Fae Crate & Bae Crate

8 comments

  • Is everything on track for the Empire of Gold to be shipped on time? If so, what is the estimated date? Thank you!

    Karen
  • It says that March crates shipped on 4/22 but I still don’t have it…

    Amy
  • Any news on the April Fae Crate?

    Helen
  • Thank you for the updates broken down by individual boxes, this answered my questions perfectly.

    Liz
  • What’s the sitch if you haven’t received a box from January…?

    Amanda

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